First National Bank to implement FINEOS CRM solution

Deal to establish FINEOS Sales and Service Centre solutions at the heart of leading bank's consumer finance division

July 17, 2001 - Dublin, London - FINEOS (formerly Managed Solutions Corporation), a leading global provider of enterprise solutions for banking and insurance, has announced that the Consumer Finance division of First National Bank is to implement its enterprise CRM (customer relationship management) solution.

The £1 million deal provides First National Bank, one of the UK's leading Finance Houses, with a 300-seat FINEOS Sales & Service Centre solution. The project will be implemented in conjunction with Keane Ltd, one of FINEOS's global strategic partners.

Delivered over multiple, quick-win phases, the system will enable service personnel to access and maintain a consolidated view of customer information across contact points. Incorporating FINEOS's integrated workflow engine, the solution will help to reduce administration costs by automating business processes and intelligently routing sales and service tasks.

First National Bank also expects that the solution will help to significantly improve sales opportunities to its customer base. The second phase of the project, beginning in January 2002, will focus on computer telephony integration.

Commenting on the announcement, Ian Camp, Operations Director at the Consumer Finance division of First National Bank, said: "In terms of improvements in operational efficiency and customer service, the FINEOS solution moves us substantially forward. We are now in a position to develop and improve the strong relationships we have already established with both our customers and intermediaries."

Michael Kelly, CEO of FINEOS, said: "First National Bank represents another big step for FINEOS. It builds on the success that we have enjoyed to date in the UK financial services market and we are confident that this is the beginning of a long and fruitful partnership."