EBS Building Society to implement FINEOS Sales Opportunity Management Solution

January 23, 2003 - Dublin, London - FINEOS Corporation, Ireland's leading software vendor in banking and insurance software, has announced that EBS Building Society is to implement its enterprise Sales Opportunity Management and Business Process Automation product, FINEOS Front Office.

The deal provides EBS, Ireland's largest building society, with a multi-channel enterprise version of FINEOS Front Office. Due to go live by the end of May 2003, the solution is to be implemented across the EBS branch network and in their call centre which is divided into two operations - the outbound telemarketing arm, EBS Direct; and the service arm, known as CSC (Customer Service Centre).

With the FINEOS CRM solution in place, EBS service personnel will have a repository for contact history whereby each instance of customer interaction is recorded in a structured fashion, while additional campaign management functionality will enable the society to identify customer needs and promote appropriate solutions. Incorporating an integrated workflow engine, the FINEOS solution will also reduce administration costs by automating business processes and intelligently routing sales and service tasks.

Commenting on the announcement, Tom Doherty, Head of Information Systems, EBS Building Society, said, "The FINEOS CRM solution will be a key driver in helping us become more customer centric in our thinking and processes and it will play an important part in every step we take towards our goal of enriching customer relationships - to the mutual benefit of both the customer and EBS."

Michael Kelly, CEO, FINEOS, said: "This is another important breakthrough for FINEOS in the Irish market and further consolidates our position as the market leader in this area within financial services. Interestingly, EBS is our first building society customer in Ireland, which expands our local presence from several insurance customers into the banking and building society sector. Given the benefits delivered to our international banking and building society customers, we are confident that FINEOS Front Office will deliver a powerful range of benefits and competitive advantage for EBS."

EBS chose FINEOS after a competitive tender process that included two of the market's leading international CRM vendors. A functionally rich product designed especially for the needs of retail financial services, with superior information access, an ability to integrate tightly with back-end systems, and a strong track record for rapid deployments were some of the key criteria that distinguished FINEOS from the competition.