FINEOS releases new opportunity management solution for retail banking

New solution designed to enable retail banks and building societies to maximise retail sales processes for multiple business units and product lines.

November 21, 2002 - London - FINEOS Corporation, the leading innovator of banking and insurance software, has just released FINEOS Opportunity Management for retail banks and building societies. The new solution enables retail banks manage the 360° sales process, commencing at lead generation (from a campaign or customer contact), through opportunity creation, allocation and analysis.

FINEOS Opportunity Management electronically captures and tracks all point of sale customer information, regardless of the channel in use. Details of each sales contact, with new or existing customers, whether at the branch, via a call centre, from regular correspondence, email or website enquiries, or even from a field representative, are managed through the sales process. Built-in workflow automation also ensures that all opportunities from credit-card applications to mortgage enquiries are routed to the appropriate departments. Service levels and sales tasks are monitored so that all opportunities are prioritised and tracked accordingly.

Achieving a complete single view of customer information and tracking sales through the entire lifecycle are two of the biggest challenges facing retail-banking organisations in the UK today. With FINEOS Opportunity Management, all retail banking sales activities and volumes can be reported, charted and then provided for analysis so that sales management objectives and processes can therefore be aligned with consumer behaviour and needs. Tailored letters and other correspondence between the organisation and its customers can be compiled automatically. The system also track all individual and business units' activity and costs associated with the sales process.

Commenting on the release, Michael Kelly, CEO, FINEOS said: "Reducing the cycle of time and cost associated with the sales of complex financial products and improving the measurement of sales personnel in branches and call centres are two of the major priorities for retail banks. Our retail banking customers in the UK are some of the fastest-growing sales organisations in the industry and with FINEOS Opportunity Management we have developed a proven solution that delivers sustainable ROI through an effective combination of technology and our complete vertical focus on retail banking."

FINEOS Opportunity management is built upon FINEOS's award-winning Customer Management platform, FINEOS Front Office.