FINEOS Claims for Home and Contents

In the highly competitive home and contents insurance market, premiums are shrinking as insurers try to compete on price.  To make these premium cuts possible, insurers must streamline processes and reduce overhead.  Nowhere is this more important than the area of claims management, which accounts for approximately 80% of administration expenditure.

FINEOS Claims for Home and Contents is engineered to help insurers streamline their claims management operation while delivering superior customer satisfaction.

Reduce Cost

FINEOS Claims for Home and Contents helps increase the automatic throughput of claims, reducing both processing time and the need for manual intervention. The solution allows you to establish thresholds for automatic straight-through processing, automatically paying and resolving claims that fall below an established financial threshold. This reduces the time spent on low-value claims and lowers the chance of customer-initiated legal action. 

FINEOS Claims for Home and Contents can be configured using your business rules to match incoming claims against existing standards and protocols, reducing the number of claims that are held up due to false-positive fraud investigations.

Increase Customer Satisfaction

When you reduce the lifecycle of a claim, you reduce customer dissatisfaction and the chance of legal action. FINEOS Claims for Home and Contents is engineered to help you resolve claims quicker. The solution allows you to flag or group claims in response to natural disasters (CAT claims), speeding resolution of those claims.

In cases where claims cannot be auto-adjudicated, FINEOS Claims for Home and Contents provides a real-time, single view of the customer, ensuring that service representatives have the information they need to address inquiries without transferring calls or having to return calls at a later date.

FINEOS Claims for Home and Contents also provides secure online self-service for customers who prefer online access to claim information and the ability to submit information and forms electronically.

Consolidate Lines of Business

FINEOS Claims for Home and Contents helps insurers consolidate claims management for multiple products and businesses onto a single platform for enterprise claims management.  This consolidation allows you to manage multiple claims types, such as automotive and homeowners, in a single call or claim center. This enables insurers to detect possible duplication of claims across different policy types and enables the cross- and up-sell of multiple products.

FINEOS Claims for Home and Contents goes beyond traditional claims processing to deliver all aspects of a total claims solution:

  • Fully automated claims and case management
  • Integrated customer management
  • Comprehensive financial management
  • Optimal provider management
  • A flexible, modern, rules-driven technology platform