FINEOS Claims for Motor

1 out of 5 customers considers switching insurers after an encounter with the collision claims process.

The Internet is making it easier for customers to buy – and change – motor insurance. To remain successful, you need to offer competitively-priced and differentiated products. And to hold onto existing customers, or attract new ones, you need to deliver outstanding customer service.

With FINEOS Claims for Motor, motor insurers can meet their customers’ service expectations while streamlining the claims process to reduce operational overhead.

Improving the Customer Experience

FINEOS Claims for Motor helps you deliver superior service, helping you attract and retain customers. 

The solution provides a single view of the customer, aggregating and displaying real-time, comprehensive data to claims handlers. This ensures that claims handlers have easy access to all relevant information when a customer calls, reducing hold times, call transfers, and return calls. 

FINEOS Claims for Motor allows you to meet customers’ demand for self-service access to their policy and claim information. Secure portals enable customers to file motor claims (first notice of loss) and submit documentation.

Streamlining the Claims Process

Because the motor insurance industry handles such a high volume of claims, successful insurers will be those who can process claims faster and with greater accuracy.

FINEOS Claims for Motor helps reduce the life cycle of a claim and lower administrative costs by automating common tasks and reducing the amount of manual intervention required to resolve a claim. The solution allows you to establish thresholds for “fast-tracking” or automatic straight-through processing. This reduces the time spent on low-value claims and reduces the chance for customer-initiated litigation.

Consolidate Lines of Business

FINEOS Claims is built on the FINEOS Enterprise Platform, a component-based enterprise infrastructure. This helps you consolidate claims management for multiple products and businesses onto a single platform for enterprise claims management. With FINEOS Claims, you can manage multiple claims types, such as automotive and homeowners, in a single call or claim center. This allows you to detect possible duplication of claims across different policy types and enables the cross- and up-sell of multiple products.

FINEOS Claims for Motor goes beyond traditional claims processing to deliver all aspects of a total claims solution:

  • Fully automated claims and case management
  • Integrated customer management
  • Comprehensive financial management
  • Optimal provider management
  • A flexible, modern, rules-driven technology platform