Case Studies

Assurant - The Benefit of Online Claims Processes
Assurant Employee Benefits uses FINEOS to help streamline claims management processes

Delta Lloyd's New Claims Managment Model - published by Forrester Research
Delta Lloyd's new claims management model brings operational efficiencies

Delta Lloyd - Reduces Costs and Speeds Up Paperwork
Delta Lloyd consolidates 20 systems with FINEOS and IBM to improve claims handling process

Delta Lloyd NV - Getting a Handle on Claims Damages
Delta Lloyd NV uses FINEOS Claims Manager to reduce annual reserves

The Britannia Group
Database Marketing Magazine examines Britannia's award-winning CRM strategy

Legal & General - A Call for Better Sales
Legal & General chose FINEOS' web-enabled customer relationship management (CRM) solution for its inbound and outbound sales center

Northern Rock - Mortgage Application Processing Made Paperless
Northern Rock uses FINEOS to automate its mortgage application process and end associated paper trails

Northern Rock - Sales Opportunity Management
Delivering on its promises Northern Rock uses FINEOS to increase service and sales efficiencies in its telephone-based lending operation

Canada Life - Committed to Excellence in Customer Care
How Canada Life Ireland uses FINEOS solutions to boost customer retention and acquisition programs

Friends First - A Friendlier Approach to Customer Service
How Friends First uses FINEOS to drive productivity and better serve customers

The Britannia Group - Turning Digits into Dollars
Britannia uses FINEOS to implement a loyalty scheme and enhance customer service

The Derbyshire - Cultivating a Lasting Relationship
The Derbyshire uses FINEOS for customer retention

The Derbyshire - Microsoft
Getting to know you -- customer relationship management

Skandia - Making it Easier to Do Business
Skandia deploys FINEOS to streamline processing of new business

Reaal Particulier - The Reaal Deal with Mobile Sales Agents
Better service and sales at Reaal Particulier with customer-centric field sales integration

Allianz Nederland - That's Life
Allianz Nederland uses FINEOS Life to empower life insurance customers