Whitepapers
FINEOS maintains a library of informative industry-focused whitepapers. To download any of the following, click the link and fill out a brief informational form.
The March Towards Insurance Claims Automation
Insurers looking to sustain a competitive edge in the claims automation race need
to move quickly, with the appropriate balance of technology, business and process strategy, and
innovation.
US Life & Health Industry Perspectives - A TowerGroup Whitepaper
This report examines how insurance companies can
address short-term issues and better position themselves for the long -term opportunities.
Beyond Strategic Information Systems
This whitepaper looks at where companies need to focus in order to streamline their case management costs, which can be reduced by 300% with the right approach.
Making the Case for Case Management
Looks at where companies need to focus in order to streamline their case management costs, which can be reduced by 300% with the right approach.
Information Technology: Of Value or a Vulture
Proposes a definition of value, a financial formula, and identifies who should be responsible for securing value from IT investments.
Get a Handle on Claims: Reduce Reserves, Increase Efficiences and Improve Customer Service
This whitepaper examines key claims process issues, and looks at how technology can help to align often contradictory objectives: the need to increase efficiency, effectiveness and customer satisfaction.
How to Get CRM Right
This whitepaper explains how to get ROI on a CRM project in financial services, going through the five key elements - business strategy; operational CRM; analytical CRM; workflow automation; and metrics.
Business Process Automation for Disability Claims
This whitepaper looks at the challenges facing the disability claims sector, and looks at what technology can do to solve some of its service and administration problems.
Process Automation - How to Make the Business Reponsive
Outlines the importance of configuration solutions to ease business change.
Health Insurance Portability and Accountability Act (HIPAA)
Outlines the recent Privacy Rule and other administrative simplification provisions that take effect in the coming years and how FINEOS addresses these needs.
Build vs. Buy: The Pros and Cons
Explores the pros and cons of build and buy implementations and looks at the cost / benefits perspective as well as the merits of component-based software development.
Channel Management
This whitepaper explores the challenges facing the financial services industry as it comes to grips with a proliferating number of channels and devices, and examines the benefits that accrue from effective channel integration.
ERISA Timing Requirements for Disability Claims
Outlines the disability-related claim procedure regulations that impact claims filed on or after January 1, 2002.
FINEOS Complaint Management
Examines complaints in everyday practice in the financial services industry and suggests best-practice methods for effectively resolving them.
Workers' Compensation: How to Reduce Case Administration Costs by 15%
This whitepaper examines the key issues affecting providers of workers' comp, including insurers, state regulators and self-insured administrators and where software can alleviate those pain points.
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