Whitepapers Archive

Return to Server-centric Computing
Discusses the cycle that has taken us from centralized mainframe-based computing through the client / server model and back again to a centralized server-based approach.

FINEOS Wraps
Examines the evolution of the wrap product concept as well as how it has been successfully deployed in the Dutch market.

Rude Awakening: The Reality Behind CRM in Financial Services
Examines CRM, an enterprise-wide business strategy for improving customer service and profitability that has, since its inception, been vaunted and maligned in equal measure.

Acquisition Case Management for Employee Benefits - New Technologies that Support Profitable Growth
Examines the acquisition and re-acquisition business cycle, identifying issues that insurance companies have struggled with historically and areas of opportunity where improvements can be made.

May You Live in Interesting Times: The Impact of Regulatory Change in UK Financial Services
Looks at the Sandler and Pickering reports, the recently released state-sponsored investigations into the long-term savings and pensions sectors.