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Support Services

Whether you are looking to implement FINEOS solutions across your operations worldwide or are looking to deploy in a single regional location, FINEOS support has the team and capacity to meet your needs at the local and global level.  FINEOS support personnel are strategically based throughout our regions - so they can respond to your needs on your timeframes - while being tightly networked into the centralized FINEOS knowledgebase.

FINEOS support is committed to offering customers a quality service via phone, email, and over the internet through our web-based customer support request management system. Each FINEOS customer is assigned a dedicated support contact to deal with their needs.  The FINEOS frontline support team is backed by second and third level support teams (technical and business), ensuring a full spectrum of issues can be managed in a timely manner within the support area.

FINEOS customers can avail of the following facilities via the FINEOS support page:

• FINEOS Support Request Management System
• FINEOS Product Documentation
• FINEOS File Transfer

The FINEOS support request management system is an intuitive workflow-based application where customers can log issues and track progress in a transparent manner.

The FINEOS documentation site is a rich repository containing, amongst other things, product roadmap information, product overviews, user and administration guides.

The FINEOS file transfer site allows customers to easily upload large volumes of data which is an extremely useful component of the FINEOS diagnostics and information sharing armoury.