Workflow Manager

How does your business get done?  Do employees maintain piles of folders with valuable information inside of them?  Do calls to your call center sit on hold because no one is available to answer certain types of inquiries?  Does each department have a different way of handling its process?

What if you could analyze your business processes and automate them, streamlining the work that gets done and having your systems perform functions without manual intervention?

With FINEOS, you can.

FINEOS solutions are developed with powerful workflow management capabilities, automating the generation, execution, tracking and measurement of all tasks required to run your business and serve your customers.

The Workflow Manager is based on your business rules so that work is completed according to your best business practices.  In most cases, work can be processed automatically, supporting auto-adjudication and removing the need for manual intervention and reducing the chance of human error. In cases where work needs to be handled by a specialist, work is routed according to authority and skill level.  Interaction with customers, providers, and other third-parties can be scripted, ensuring that representatives comply with your business practices.   

Workflow Manager supports serial and parallel workflows and task assignments, which are generated dynamically, based on your business practices.  Workflow Manager also establishes service alerts for any work approaching critical service deadlines. This also allows management to monitor activity and run thorough reports, enabling them to address operational issues before they become business problems.  Additionally, Workflow Manager can be configured so that it sends random cases to your compliance department for review based on your frequency specifications. 

Workflow Manager is designed with a user-friendly interface that allows business users to create and change processes as required by changes in the regulatory or operational environment. This Process Composer functionality removes the need for complex coding changes to make process modifications.

FINEOS Workflow Manager functionalities are built within the FINEOS Enterprise Platform, a customer and case centric, rules-driven, component-based product platform that delivers powerful core processing against an enterprise business model.