FINEOS Teams with Ushur to Automate Customer Engagement

FINEOS AdminSuite integrates Ushur’s no-code workflows and conversational AI 

FINEOS Corporation, the global market leader in core systems for life, accident and health insurance, and Ushur, the leading no-code platform for customer engagement and Intelligent Automation, are partnering to deliver faster processing time, lower operating costs for carriers and a world-class user experience, the two announced today. 

The partnership will enable FINEOS AdminSuite customers to leverage Ushur’s AI-powered automation tools that come with a no-code workflow builder, unique conversational AI and rich connections to systems of record to automate RFP intake journeys and provide a state-of-the-art digital experience to their employers, insureds and brokers. 

Benefits of the integrated FINEOS Platform and Ushur solution include:

  • Faster processing of RFP intake requests 
  • 24/7 personalized interaction with employers, insureds and brokers
  • Increased customer satisfaction as measured by NPS
  • Automating data collection to reduce reliance on agents and specialists 

Irish Life, Unum and Tower Insurance are among leading carriers using Ushur’s multichannel automation tools and AI-powered workflows to engage employers and insurers over email, SMS and mobile apps, providing a convenient, personalized customer experience while dramatically reducing outgoing calls. Ushur’s AI can also be used to streamline outbound sales operations and automatically direct internal email flow

Partnering with Ushur complements the FINEOS Platform Smart Automation capabilities to enable insurers to provide even better and faster service to their customers, and is part of our Open Ecosystem approach to working with product partners,” said Michael Kelly, CEO of FINEOS. “RFP Intake is often a tedious process, fraught with mistakes and bad data. We look forward to working with Ushur to streamline this process to increase our customers’ service speed and accuracy. We are also exploring how Ushur can help us enhance our market-leading FINEOS Claims product even further using their AI tools to provide even better service across the claims process.”

“Carriers, employee benefits providers and companies in general are having to deal with massive shifts in customer behavior and technology trends,” said Simha Sadasiva, CEO of Ushur. “Our mission at Ushur is to help bring companies closer to the members they serve through a multichannel frictionless engagement. This partnership with FINEOS, a modern, cloud-based SaaS platform, will allow carriers to deliver straight-through processing to their members, brokers and claimants. It’s a real breakthrough for the industry!”

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