Blog

What do you Mean this is a Requirement? Debunking Assumptions about Requirements

Amy Corbett, Business Consultant North America, FINEOS We assume that requirements are the easy part of an implementation.  Here is a definition from a Computing dictionary: “The first stage of software development which defines what the potential users want the system to do. In modern methods these requirements should be testable, and will usually be … Read More

Dip your toe into the world of Cloud

Simon Bolster, Principal Consultant, FINEOS The technology world has been abuzz with talk of cloud-this and cloud-that for a few years now. Some people understand it, others understand it a bit – while many people and organisations are unsure how to even get started with it. It can be daunting for sure – but the … Continued

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The Role of Effective Claims Communications and Processes in Competing on a Global Stage - Part 2

Graham Newman, Product Marketing Manager, EMEA, FINEOS In my previous blog I looked at the drivers for change in the levels and quality of communications in the claims sphere.  Today I’ll take a brief look at what the characteristics of good communications are. Appropriate What should characterise good communication within the claims sphere?  Communication must … Read More

Early Access to Environments a Key Factor?

Niranja Sivapragasam, Strategic Product Group, Senior Business Analyst, FINEOS I recently had the pleasure of attending the 2013 FINEOS Claims Global Summit which took place in the cosmopolitan city of Toronto, of which I saw all of two streets, but I have heard that it’s quite a lovely city. At the Summit, I had the … Continued

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Manitoba Teachers' Society - Customer Case Study

Korie Jackson, Technical Consultant Stream Lead NA, FINEOS, provides a review of the customer case study given by MTS at the FINEOS Claims Global Summit 2013 which took place in Toronto last week. I want to start this blog off by asking you a question ‘What can you do in 9 months?’ Andy Beardsall,  who … Continued

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Driving Operational Excellence

Fergal Heffernan, Customer Engagement Manager, FINEOS The last presentation of the FINEOS Claims Global Summit 2013 was from Paul Barry, Head of Customer Management at FINEOS. Speaking last is a difficult job, as it turned out, not as difficult as Alaskan crab fishing (officially the hardest job in the world according to Paul’s research on … Continued

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Transport Accident Commission - Customer Case Study

Dave Matthews, Sales Director Asia Pacific, FINEOS, provides a review of the customer case study given by TAC at the FINEOS Claims Global Summit 2013 which took place in Toronto this week. TAC (Transport Accident Commission – Victoria, Australia) pay over $1billion to around 18,000 claimants involved in traffic accidents per year. Today at the … Read More

FINEOS Claims Summit 2013 - Daily Blog 4

Graham Newman, Product Marketing Manager, FINEOS The final day of the conference began with a thought provoking talk from Chuck Johnson of Celent.  The title of Chuck’s speech was Life Claims in the 21st Century: Connected Insurer and he talked about the changes happening in the life insurance markets and how these are reflected in … Continued

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Predicting the Unpredictable: Who is Most Likely to Return to Work

Adam Dunne, Product Manager, FINEOS Dr. Jason Busse gave an enlightening talk on his research into the predictors of claimant recovery, in particular highlighting those modifiable factors that claims examiners can affect to improve the outcome of a claim. “The disability spectrum, directing resources toward claims-at-risk” Dr. Busse described Complex Claims as typically those that … Read More

Listening to the Customer: Gen Re's CustomerConnect Disability Claimant Satisfaction Research

Guy McClintock, Solution Architect Stream Lead, FINEOS Today at the FINEOS Claims Summit Drew King (Senior VP, Group and Specialty Reinsurance at GenRe Life Corporation) presented the key Learnings from GenRe’s CustomerConnect Disability Claimant Satisfaction Research. This presentation comes at a time when FINEOS; through the Organisational Health initiative; have put the Customer front and … Read More

Balancing Technology and Touch: It's About the Relationship

Review of Kevin McCarthy’s Keynote at the FINEOS Claims Global Summit 2013 Fergal Heffernan, Customer Engagement Manager, FINEOS We were delighted to have Kevin McCarthy speak as one of our keynote presenters on the opening day of the FINEOS Claims Global Summit 2013 in Toronto, Canada. Kevin is COO at the Unum Group and to … Continued

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FINEOS Claims Summit 2013 - Daily Blog 3

Graham Newman, Product Marketing Manager, FINEOS The second full day of the conference dawned bright and crisp here in Toronto. FINEOS has always tried to ensure that the solutions we develop for the world’s insurance markets are tuned to real needs and will solve pressing problems and provide opportunities for claims processing that claims handlers … Read More

FINEOS Claims Summit 2013 - Daily Blog 2

Graham Newman, Product Marketing Manager, FINEOS The first full day of the 7th annual FINEOS Claims Global Summit opened yesterday.  The morning was devoted to keynote speeches focused on innovation within insurance and how technology has played its part in providing opportunity.  There were keynote addresses from Larry Wilson, Kevin McCarthy and Michael Kelly.  Both … Read More

The New Insurance Model - It's Not Business As Usual

Review of Larry Wilson’s Keynote at the FINEOS Claims Global Summit 2013 Steve Dorn, SVP Strategic Product Group, FINEOS It’s the opening day of the FINEOS Claims Global Summit in Toronto, Canada and we are surrounded by many of the industry’s key executives from leading global insurance companies.   Kicking off the conference with his keynote … Read More

FINEOS Claims Summit 2013 - Daily Blog 1

Graham Newman, Product Marketing Manager, FINEOS As the year turns and the autumnal colours of the northern hemisphere deepen, thoughts turn naturally to new academic years, political party conferences, government budgets, and of course the annual FINEOS Claims Global Summit.  Well, they do at FINEOS anyway, and also at the dozens of FINEOS clients around … Read More

Engage and Retain the New Mobile Consumer with VIEWPOINTS

Steve Dorn, SVP Strategic Product Group, FINEOS If you’re reading this blog, there is a 58% chance you are doing it on smart phone or mobile device according to a contracted survey by Google.  In their recent survey the findings show that smartphones have become an indispensable part of our daily lives.  In the survey … Continued

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The Perpetual Business Case

Guy McClintock, Solution Architect Stream Lead, FINEOS Recently I was involved in discussions related to framing a business case for a claims replacement project. The conversation centred around the return on investment that the new claims system would bring. Naturally we discussed the hard benefits which could be turned into a tangible dollar and cent … Continued

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Day 1 - Go Live, Day 2 - Upgrade: Do You Have a Plan for Day 2?

Korie Jackson, Technical Consultant Stream Lead NA, FINEOS Have you ever heard the expression “Projects end, but upgrades are forever”? You probably haven’t because that’s what just came to my mind when thinking about the long term effects of a product implementation. But it still holds true – Return on investment (ROI) is unlocked only … Read More

Who's Involved in your Integrations?

Rahul Nipunge, Senior Technical Consultant, North America, FINEOS In this current era of software development, being able to integrate to other systems is a critical success factor to almost all projects. You typically cannot implement a project without any integrations or having a Service Oriented Architecture. While integrations often drive the success of a project … Read More

How Standard Business Processes Can Save Time and Money

Dave Lennon, Business Consulting Team Lead for North America, FINEOS What’s the saying again – ‘Time is Money and Money is Time’. From a business point of view, both are what we are trying to save. So how can a bunch of boring old processes help us do that? It’s simple really, when you take … Continued

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What's the Scope of your Project?

Guy McClintock, Solution Architect Stream Lead, FINEOS A couple of weeks ago I was having a coffee with my brother in law and I asked him what the worst part of his job was.  Without even hesitating he blurted out the phrase ‘scope creep’!  I thought he was joking; he is in a different industry … Continued

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Listening to Your Users

Neil Kelly, Solution Architect, FINEOS Do You Listen To Your Users? New claims management solutions, and indeed any large IT exercise, are driven by senior individuals in an organisation, often at a VP or executive level, who have specific organisational goals for the project.  Middle management is often involved but has a remit from senior … Continued

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The Successful Disability Claims Audit

Devery Johnson, Senior Business Consultant, FINEOS While every claims professional is diligent, the word “audit” has a way of instilling fear in the hearts of men!  But it needn’t, and having tools available to assist in achieving a successful audit is worth its weight in gold!  The following are some areas where, despite my best … Continued

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Thinking Inside the Box

Guy McClintock, Solution Architect Stream Lead, FINEOS At the start of every FINEOS implementation there is an oft heard mantra “we want to stay close to base product”.  As a product company, FINEOS is at the forefront of pushing this mantra. Within FINEOS over the past five to ten years we have lived and breathed … Continued

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