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Join over 50 of the world’s most innovative insurers

We help you simplify the complex, bringing accuracy and consistency to your claims operation.

Through automation of standardised processes and smart claim routing, we help you reduce costs, increase productivity, and get new claim handlers up to speed more quickly.

Streamline claims administration

See how a streamlined claims organisation can increase organisational efficiency without compromising effectiveness.


Work smarter

See how insights gained from FINEOS Claims can help you better manage changing workloads, more accurately forecast claims, identify sales opportunities and flag fraudulent claims more quickly.


Give insight and control to the customer, 24x7

Improve claim response times and customer retention by giving customers instant access to all claim information and allowing them to submit forms and documents at any time and from anywhere using their own online portal

How you handle a claim is the defining moment in the relationship with your customer.

You only get one chance to get it right, so provide the level of service now expected of today’s best digital customer service providers.

Delivering superior customer service

How delivering a superior experience for your customers at the most difficult time in their lives, can turn a difficult life stage into a positive claims experience.


Provide same day claim payment

Switching insurers is easy, so make every customer interaction count. By streamlining a claim so the insured gets paid within 24 hours, you’ve more than delivered on your service promise, meaning they’re more likely to stay with you.

Read a recent blog on the 6 advantages of omni-channel customer service

Watch


Let your customers drive their own claims

Giving your customers access to their claim doesn’t mean its only information they can see. Customers should be able given the opportunity to work with their insurance provider to drive their claims outcomes.

From the web to mobile devices and apps, to social media, technology has become entwined in all our lives.

While it’s a great opportunity for insurers to improve their propositions, there’s a looming threat of failing to meet customers’ increased expectations for those who don’t move with the times.

Delivering business value with technology

Insurance is purchased in the hope it's never needed. When it is called upon, FINEOS is there to deliver value to its clients and their customers alike, through customer insights and personalised claims experiences.


Efficient and effective claims

Every claim and every customer is different, and all too often processes and experiences are the same for every customer. Through FINEOS, our clients can determine the best way to deliver the right experience for each of their customers.

Recorded FINEOS Webinar

In a digital world, why do life insurers continue to drive customer claims?

Listen to Adam Edwards, Product Consultant, FINEOS as he discusses how life insurers can optimise their claims process to deliver a true customer centric experience, including:

  • Providing customers with opportunities to manage their own claims
  • Delivering an experience that your customers want and expect
  • How to transform your processes through technology such as AI, Machine Learning, NLP and Chatbots.

listen HERE

Adam Edwards1
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Want to hear more?

Whether your needs are large or small, simple or complex, we have the right solution for you. If you'd like to find out more about how FINEOS Claims can help you to claim your future, contact us now.