Overview

Shrinking employee benefit offerings, freelance employment models, lower interest rates, and increased regulatory oversight have changed the nature of individual life, accident and health insurance. Life insurance and annuities are still a critical component of consumers’ overall insurance and investment strategy, but disability, long term care, and health products are becoming more important to fill gaps in the portfolio.

To satisfy individual consumer expectations while meeting state regulatory requirements, insurers need to become more consumer-centric in their sales and service approach. Insurers must prepare for both agent and direct channels for both sales and service, with a focus on digital engagement, low-touch processing where possible, and high-touch service when necessary.

Recorded Webinar

This webinar presents results from a survey carried out by Novarica on billing system capabilities at a number of mid to large-sized group carriers that offer group and voluntary benefits/worksite products. Insurer CIOs and IT leaders talk about challenges and limitations of their current billing solution, and their perspective of what is important in future systems.

Listen to the recording for valuable insight into how CIOs are facing similar billing system challenges and considering how to address them.

Resources

FINEOS Claims for Life Insurance

FINEOS Claims for Life Insurance

FINEOS Claims combines all the required elements for managing life insurance claims efficiently and correctly in ...

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FINEOS White Paper: Building the Business Case for a New Life Claims System

FINEOS White Paper: Building the Business Case for a New Life Claims System

A compelling business case is needed to provide the motivation and prioritization to introduce a new claims ...

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FINEOS Webinar: Life Claims - The Next Wave

It used to be that claims management was not a high priority for the life insurance enterprise, as it was seen as a ...

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FINEOS Webinar: Building the Business Case for a New Life Claims System

According to recent research from industry analyst, Novarica, more than 40% of life insurers are busily ...

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