Case Studies

Content grouped by Case Studies

Customer Case Study: Friends First – Enhanced Customer Service and Operational Efficiency (German)

Friends First und FINEOS verbindet eine langjährige Beziehung, die bis in das Jahr 1998 zurückreicht, als das FINEOS Crm & Workflow System eingeführt wurde. Diese FINEOS-Produktlösung wurde verbessert und in FINEOS Front Office umbenannt, und ist seit über zehn Jahren Bestandteil der Aktivitäten von Friends First. Es lässt sich problemlos in die Back-End-Richtlinien- und Systemverwaltungssysteme von Friends First integrieren.


Novarica Market Navigator Report 2019

This authorized excerpt contains content from a Novarica Market Navigator report that provides an overview of the available claims systems and suites for US life/health insurers. The report contains profiles of nine vendor solutions, summarizing the vendor organization, technology, differentiators, client base, lines of business supported, deployment options, implementation approaches, upgrades/enhancements, and functionality.


Customer Case Study: Royal Bank of Canada - Groundbreaking Change at RBC Insurance

In 2004 RBC Insurance (RBCI), the insurance arm of the Royal Bank of Canada (RBC), acquired the UnumProvident Canada Operations (UPC). This acquisition gave RBCI a number one market position in Canadian Living Benefits (Individual Disability Insurance and Critical Illness Insurance) and a strong presence in the Group Long Term Disability (LTD) market. By purchasing the Canadian business from UPC, a contractual agreement was struck to ...


Customer Case Study: Friends First – Enhanced Customer Service and Operational Efficiency

Friends First and FINEOS have a longstanding relationship dating back to 1998 when the FINEOS CRM & Workflow system was introduced. Enhanced and renamed to FINEOS Front Office, this FINEOS product solution has been an integral part of the Friends First operations for over a decade, integrating with Friends First’s back-end policy and scheme administration systems. FINEOS Front Office delivers a single view of customer across all channels ...


Customer Case Study: ACC - Enterprise Claims Management at the Accident Compensation Corporation

The New Zealand government insurer, the Accident Compensation Corporation (ACC), administers over 2 million claims annually for personal injury, work cover and workers’ compensation from 48 locations across New Zealand. In 2003 the ACC identified a requirement to replace its legacy claims system with a more flexible solution to allow it to become more claimant centric and prepare it for future business improvements. Following extensive ...