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Customer Case Study: Delta Lloyd (AVIVA) - Getting a Handle on Claims Damages

Delta Lloyd NV is one of the leading financial services providers in the Benelux and Germany. A member of the international insurance group Aviva, ...

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Delta Lloyd NV is one of the leading financial services providers in the Benelux and Germany. A member of the international insurance group Aviva, its revenue is generated by life assurances, asset management, banking activities, health and general insurance. Numbering over 6,000 staff, it consistently posts annual revenues in excess of €5 billion. Having recently merged with Ohra, a direct writer, Delta Lloyd NV works with independent intermediaries. Anxious to speed up its claims handling process, improve reliability and, ultimately, to reduce its annual reserves, it has implemented a FINEOS Claims Manager solution across its general insurance division.