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Customer Case Study: Delta Lloyd (AVIVA) - Reduces Costs and Speeds up Paperwork

Delta Lloyd consolidates 20 systems with FINEOS and IBM to improve claims handling process. Delta Lloyd officials realized the company needed to ...

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Delta Lloyd consolidates 20 systems with FINEOS and IBM to improve claims handling process. Delta Lloyd officials realized the company needed to streamline its claims handling process. Two key issues were involved. First, Delta Lloyd had to reduce the number of different systems its claims handlers used. At one time, there were 20 distinct systems, each supporting
different insurance products and areas such as motor vehicle, personal liability and business liability…