White Horse Selects FINEOS

FINEOS Claims selected for property & casualty insurance claims management

FINEOS Corporation, a global provider of innovative componentized software solutions for the insurance, government social insurance, and banking industries, today announced it has signed an agreement with White Horse, an insurance subsidiary of My Travel Group, to implement its FINEOS Claims solution.

White Horse has selected the solution to manage claims operations for the processing of claims associated with travel, including delays, damage, lost luggage, medical fees for accidents, and personal injury.  FINEOS Claims will be used by White Horse to handle the entire range of claims management activity, including scripted notification, claim verification, process automation, reserves, payments, and recoveries.

Claims management for White Horse had been previously handled by outside third-parties, but the organization recently decided to bring the operation in-house.  As such, the FINEOS implementation will be held to an aggressive implementation timeframe.

After conducting a review of several property & casualty insurance claims management solutions, FINEOS Claims was selected for its flexibility and its ability to grow and adapt with White Horse.  Additionally, FINEOS’ global capabilities and industry expertise was attractive to the organization, which manages insurance for both European and international holidays.

“Care for our customers is the key driver of our business” says Steve Tighe, General Manager, White Horse. “Working with FINEOS Claims we have developed a system that enables us to take control of the claim from the outset, helps us manage the customers expectations and avoid any claims leakage.”

“We are very pleased to be working with such an innovative provider as White Horse,” said Michael Kelly, CEO, FINEOS Corporation.  “This project clearly demonstrates FINEOS ability to serve all tiers of the market within property and casualty insurance.”

About White Horse

White Horse Insurance Ireland Limited is a general insurance company, licensed in the Republic of Ireland to underwrite most non-life classes of insurance throughout the European Union. White Horse was established in 1999 and is a wholly owned subsidiary of MyTravel Group plc. White Horse is regulated by the Irish Financial Services Regulatory Authority (IFSRA) and is a member of the Dublin International Insurance & Management Association (DIMA). For more information, visit www.whitehorseinsurance.com.


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