What is Absence Management?

Absence management is an intuitive approach to managing employee absenteeism due to sick leave, annual leave, maternity or paternity leave, jury duty, short-term and long-term disability, or unforeseen circumstances. Changes in federal and state leave laws mean that businesses need to be up to date with legislation and ensure compliance. With FINEOS Absence management software, businesses can simplify processes, disability claims, and accommodations as well as provide assistance to those returning to work.

Absence Management Simplified

In an ever-changing landscape of shifting federal, state, and municipal regulations, absence management grows exponentially more complex. FINEOS Absence simplifies the complexity, automating processes around both paid and unpaid leave absences.

FINEOS Absence integrates seamlessly with:

  • FINEOS Claims management software
  • Human resources information systems (HRIS)
  • Third-party systems

Cover the full absence management life-cycle, from initial leave requests, through return to work with our management systems for absence.

Automation of Insurance Benefits in Absence Management

What’s upcoming in the way insurance carriers operate? “A higher level of automation,” says David Nicolai, FINEOS SVP.

Integrate Absence Management Tasks

  • Use self-service capabilities to input information, submit and retrieve documents, and create a unified payments stream
  • Step-by-step interfaces guide both employers and employees through the absence management process
  • Provide a seamless, compliant leave experience that promotes efficient return to work outcomes
  • Enjoy a unified data archive providing both security and analytical insight

Automate and Centralize

  • Automate accurate calculation of both time and pay benefits within a single interface
  • Eliminate the need for manual calculations, spreadsheets, and legacy systems
  • Access for both carriers and employers to industry-leading configuration, rules, workflow, task, document management, and benefit payment capabilities

Absence Compliance

FINEOS Absence covers all major federal, state, and local leave laws, such as the FMLA and state-equivalent laws. FINEOS Absence also covers major paid leave laws, including New York Paid Family Leave (NY PFL) and other statutory-mandated paid leave laws.

FINEOS Absence remains current with the ever-changing legislative and regulatory landscape. Our in-depth compliance process is led by FINEOS SVP, Product Compliance, Lori Welty, Esq., who is a licensed attorney and industry expert, and monitors, researches and analyzes changes to federal, state and local leave laws.

Notices of pertinent changes are distributed throughout the company internally and to clients. FINEOS Absence system’s business rules are updated to incorporate legal updates ahead of the effective date and change notifications are sent to clients.


On Demand Webinars

FINEOS AdminSuite

FINEOS Absence

  • Absence management software
  • Integrated with FINEOS Claims
  • Covered paid and unpaid leaves
  • Simplifies Compliance
Absence Management Software

FINEOS Billing

  • Billing management solution
  • Combined or separate bills
  • Reduced billing leakage
  • Automated cash application
Billing Management Solution


  • Claims management software
  • Provides straight-through processing
  • Increases accuracy and compliance
  • Covers payments and return to work
Claims Management Software

FINEOS Payments

  • Payments management solution
  • Automated
  • Accurate
  • Payroll Continuity
Payments Management Solution


  • Policy admin system
  • Set up cases quickly
  • Service all tiers and admin modes
  • Connect to digital ecosystem
Policy Administration System

FINEOS Provider

  • Provider management software
  • Drive outcome-orientated engagement
  • Manage service approvals
  • Accelerate rehabilitation and return to work
Provider Management Software


  • Group insurance quoting software
  • Fast Life, Accident and Health quoting
  • Extend quoting to distribution
  • Comprehensive workflow
Insurance Quoting Software


  • Group insurance rating software
  • Real-time data manipulation
  • Automated complex rating
  • Award-wining, patented technology
Insurance Rating Software

FINEOS Underwrite

  • Group insurance underwriting software
  • Integrated underwriting tools
  • Efficient collaboration
  • Comprehensive quote management
Insurance Underwriting Software

FINEOS Absence Management Software – Frequently Asked Questions

What is absence management software?

FINEOS Absence Management Software is a robust IDAM solution that helps organizations simplify processes, disability claims, and accommodations, integrate absence and accommodation management tasks, and improve user engagement and customer experience.

How does an absence management solution simplify absence and accommodation management processes?

FINEOS Absence management solution automates processes around both paid and unpaid absences, leave and workplace accommodation, and reduces both costs and hours required to approaching absence management.

Does FINEOS Absence cover all major federal, state and local leave laws?

FINEOS Absence covers all major federal, state, and local leave laws, such as the FMLA and state-equivalent laws.

How can an absence management system improve customer experience?

Step-by-step interfaces within our absence management solution guide the user through the absence management process which provides a seamless and compliant leave experience that promotes efficient return to work outcomes.

How secure is FINEOS Absence?

FINEOS Absence has a user-friendly environment with 24/7 self-service capabilities and ensures enhanced security and inter-connectivity through the cloud-based FINEOS Digital Platform.

Does absence management software integrate with claims management software?

Yes, the FINEOS Platform allows seamless integration between absence management and claims management, creating a robust IDAM Solution (integrated disability & absence management), as well as HRIS and third party systems.

Can FINEOS Absence help use our data more effectively and efficiently?

Yes, FINEOS Absence uses absence requests, completions and predictive return to work analytics.

How does an absence management system help reduce risk?

Insurers, TPAs, and government programs can dramatically improve workplace outcomes by simplifying complex management processes through the FINEOS Absence automated regulatory compliance and unified data archive.