Overview

FINEOS Customer Support is available to you around the clock and around the world. Our highly trained specialists quickly answer your questions on FINEOS solutions and work with you to resolve any issues you may have. We provide a range of options within our support and maintenance plans to best suit your needs.

Customer Focused

FINEOS Customer Support is dedicated to customer success and is committed to providing resolutions to your queries. Each customer has an assigned primary FINEOS support engineer and account manager to ensure the highest levels of customer satisfaction.

Global

The FINEOS support desks are located in all of the regions that FINEOS currently operate in – Asia Pacific (APAC), North America (NA) and Europe, Middle East and Africa (EMEA) – answering your queries in either your normal business hours or 24×7 support models.

Extensive Expertise

The FINEOS support engineers have extensive experience with our solutions and expertise in third party platforms and infrastructure. Each team member is ITIL certified. As a collaborative organization, we draw on FINEOS expertise from across the company to provide a response that best fits your solution.

Support Services

To help you get all the benefits from the FINEOS AdminSuite, we provide tools, documentation, and training solutions.

FINEOS Support Portal

Raise and track your support requests using the support workflow tool. Request license keys.

Documentation Center

Access the latest information on product availability, product manuals, and more.

Corporate University

Explore the training solutions and services that help you achieve your business goals.

File Manager

Use File Manager to transfer large files between FINEOS staff and clients.