Welcome to CEO Corner

The Life, Accident & Health insurance industry is undergoing tremendous change which is reshaping the insurance technology landscape.  In this section, Michael Kelly, CEO, FINEOS  shares his thoughts and insights about what is happening in the industry and considers where it might go next.  We hope you enjoy.

Blog Posts

Papers

FINEOS Absence Datasheet

FINEOS Absence Datasheet

Simplify. Integrate. Improve. FINEOS Absence is a robust Integrated Disability and Absence Management (IDAM) ...

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Washington Paid Family and Medical Leave Overview

Washington Paid Family and Medical Leave Overview

The Washington Paid Family and Medical Leave policy (WA PFML) begins January 1, 2020, bringing with it many ...

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5 Strategies to Support RTW and Manage Accommodations

Watch this Webinar hosted by DMEC that discusses 5 strategies for Return to Work and Managing Accommodatio

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APAC Summit Video

Announcing the inaugural FINEOS APAC Summit, which will take place in Sydney, Australia on Thursday, 23 May 2019. ...

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FINEOS White Paper: Overcome Digital Transformation Distress

FINEOS White Paper: Overcome Digital Transformation Distress

Digital has become one of the most over-loaded words in the English language, meaning very different things in ...

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Customer Case Study: Transport Accident Commission (TAC) Drives Better Outcomes for Clients

Customer Case Study: Transport Accident Commission (TAC) Drives Better Outcomes for Clients

The Transport Accident Commission (TAC) is the Victorian Government social insurer, set up to pay for treatment and ...

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New York Paid Family Leave Overview

New York Paid Family Leave Overview

The New York State Paid Family Leave policy (NY PFL) went into effect on January 1, 2018, bringing with it many ...

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Snail mail in the digital era: Why insurers need to kick the paper habit

Watch one of our top performing webinars and see Jonathan Boylan, CTO at FINEOS, present how Life and Health ...

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Why open core? 3 reasons why your current systems won't cut it in the API economy

Listen to this webinar to hear insights from leading industry experts that will help you to compete and win in the ...

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In a digital world, why do life insurers continue to drive customer claims?

During this 45-minute presentation, Adam discusses how life insurers can optimise their claims process to deliver a ...

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Is Paid Family Leave the Tipping Point for Digital Absence Management

In this 45-minute webinar, Randi Simmons, AVP of Absence at FINEOS, outlines the challenges presented by new Paid ...

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FINEOS Webinar: Expect to Connect - The Next Generation of Employee Benefits Core Systems

In this 45-minute webinar, Chuck Johnston, Chief Marketing Officer at FINEOS, discusses the new business ...

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Disability and Absence Management Integration Datasheet

Disability and Absence Management Integration Datasheet

Ensuring consistency and regulatory compliance when managing employees who are out on a leave of absence can be ...

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FINEOS Webinar: Mitigating Risk with Integrated Disability & Absence Management

FINEOS Webinar: Mitigating Risk with Integrated Disability & Absence Management

In this 45 minute webinar, Steven McGonagle, AVP Product Management for FINEOS, discusses the key benefits of an ...

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Manitoba Teachers' Society

Andy Beardsall, Information Technology Administrator at Manitoba Teachers' Society discusses how they have ...

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Alberta School Employee Benefit Plan (ASEBP)

Kelli Littlechilds, Chief Operating Officer, ASEBP, discusses how they are using FINEOS.

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FINEOS Webinar: Why Are You Not a Digital Insurer?

Listen to Jonathan Boylan, Chief Technology Officer for FINEOS, who examines why Life and Health insurers lag ...

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Video: How APIs Help You Reach the Digital Customer - Professor Mohan Subramaniam

APIs have emerged as a dominant force in the digital economy. By enabling unprecedented collaboration among firms ...

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FINEOS Webinar: Rising to the Challenge of Absence Management

Listen to this 45-minute webinar where experts discuss today’s expectations around absence management and the ways ...

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FINEOS Webinar: How would your customers rate their claims experience?

Experts discuss ways to exceed your customers’ expectations throughout their claim experience

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FINEOS Webinar: Three Ways to Simplify Your Claims Operation

Three important areas where modern claims technology can help you to simplify your claims operation

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FINEOS Claims for Accident Insurance

FINEOS Claims for Accident Insurance

FINEOS Claims for Accident Insurance (AI) and Hospital Indemnity (HI) are best in class, customer-centric, ...

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FINEOS Webinar: Winning on Customer Service - Same Day Claims Payments

This recorded webinar examines which products are best suited for Same Day Pay, the technology and processes ...

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White Paper: Are Insurers Ready for the New Worker? The Future of Work and Benefits

White Paper: Are Insurers Ready for the New Worker? The Future of Work and Benefits

FINEOS has served the Life, Accident and Health insurance sector for many years and we are seeing the greatest ...

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CEO Perspective: Core Systems of Differentiation to Deliver 360 Service in the Digital Age

CEO Perspective: Core Systems of Differentiation to Deliver 360 Service in the Digital Age

Over the past fifty years we have enjoyed incredible computer technology advances, bringing huge benefits to the ...

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FINEOS Webinar: Optimizing Billing Systems to Compete in a Challenging Market

Group insurers that want to thrive in today’s competitive marketplace realize that they must satisfy customer ...

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FINEOS Perspective: Slow Learners or a Different Class?

FINEOS Perspective: Slow Learners or a Different Class?

The perception we develop of the computer systems we use has several influences: Does it do what we want? Is it ...

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Novarica Report: Overcoming the Challenges of Life Insurance Billing

Novarica Report: Overcoming the Challenges of Life Insurance Billing

Group insurers are facing several challenges, including a competitive market for group life and voluntary ...

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FINEOS AdminSuite Datasheet: Policy

FINEOS AdminSuite Datasheet: Policy

FINEOS Policy is the single source of truth for Life, Accident and Health insurers’ policies and products, managing ...

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FINEOS AdminSuite Datasheet: Claims

FINEOS AdminSuite Datasheet: Claims

Used by over 50 insurance organizations in the Life, Accident and Health space, FINEOS Claims is a best in class, ...

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FINEOS AdminSuite Datasheet: Billing

FINEOS AdminSuite Datasheet: Billing

FINEOS Billing is a complete premium billing and reconciliation management solution, designed and delivered to ...

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FINEOS Webinar: The Rise of Critical Illness Insurance: Global Lessons for US Insurers

This webinar examines the global Critical Illness market and provides a blueprint for things to come in the US. ...

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FINEOS Webinar: Revealing the DNA of Disability Claim Data

Just as human DNA contains data that determines such things as eye color or how the lungs should work, so does your ...

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FINEOS Webinar: The New Reality of the Employee Benefits Market

In this session, we discuss strategies to help insurers plan a deliberate back office transformation that provides ...

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FINEOS White Paper: Disruption in the Employee Benefits Market

FINEOS White Paper: Disruption in the Employee Benefits Market

The intersection of changing regulation, employer cost pressures, and the rise of consumerism is creating ...

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FINEOS Claims for Critical Illness

FINEOS Claims for Critical Illness

FINEOS Claims for Critical Illness (CI) is the state-of-the-art technology solution for effectively managing CI and ...

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FINEOS Technology Brochure

FINEOS Technology Brochure

The FINEOS technology team is here to help and is led by people who have worked in insurance for decades and been ...

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FINEOS Claims for Life Insurance

FINEOS Claims for Life Insurance

FINEOS Claims combines all the required elements for managing life insurance claims efficiently and correctly in ...

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FINEOS Claims for Disability Insurance

FINEOS Claims for Disability Insurance

Managing a disability claim is both an art and a science. On the artistic side, claims professionals must ...

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FINEOS Webinar: Is Your Data Ready for Predictive Analytics?

The use of predictive analytics in disability insurance is certainly not a new topic, but one that can be ...

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FINEOS White Paper: Challenge to Change by David Smith

FINEOS White Paper: Challenge to Change by David Smith

Over the next decade and beyond, a combination of forces will transform the world as we know it. Global economic ...

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FINEOS Webinar: Life Claims - The Next Wave

It used to be that claims management was not a high priority for the life insurance enterprise, as it was seen as a ...

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CommInsure: Managing Claims, New Business, Underwriting & Policy

Julie Vincent, Head of Insurance Life Services, looks at how FINEOS is used by CommInsure, Australia, to support ...

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Friends First: Supporting Life Insurance Operations

The Chief Information Officer at this leading life insurer in Ireland talks about how they use FINEOS for Broker ...

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Manitoba Public Insurance: Claims Management & Rehab Planning

Hear how this government insurer in Canada is leveraging FINEOS Claims to drive leadership in claims and rehab planning.

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Transport Accident Commission: Supporting the Recovery Model

The Head of Claims for the Transport Accident Commission (TAC) discusses how FINEOS is used as the foundation for a ...

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Assurant Employee Benefits: Our FINEOS Upgrade Project

The Manager for Application Development at Assurant Employee Benefits talks about how they upgraded FINEOS using an ...

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Alberta School Employee Benefit Plan: Managing Claims

Hear how FINEOS Claims is used by Alberta School Employee Benefit Plan (ASEBP) in Canada to manage claims.

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Transport Accident Commission: 19 Systems into 1

The CEO for the Transport Accident Commission (TAC) & WorkSafe Victoria, ITSS, talks about how the TAC in Australia ...

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FBD Insurance: Managing Claims with FINEOS

Hear about the benefits that FBD Insurance have achieved since introducing FINEOS to manage their Claims.

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Principal Financial Group: How we use FINEOS Claims

Jeannie Eide, Senior Business Operations Consultant, discusses how Principal Financial Group are using FINEOS Claims.

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Mutual of Omaha: Achieving Lean Processing in Group Disability Claims

Dan Christel, Information Services Manager, Mutual of Omaha, speaks about how they have achieved lean processing ...

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Mutual of Omaha: Upgrading FINEOS Claims

Dan Christel, IS Claims Support Manager at Mutual of Omaha, discusses their recent successful upgrade of FINEOS Claims.

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Manitoba Teachers’ Society: Why we Chose FINEOS

Andy Beardsall, Information Technology Manager, discusses the reasons for Manitoba Teachers’ Society selecting ...

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Transport Accident Commission: Managing & Caring for Injured Parties in Victoria

Bruce Crossett, Head of Claims, TAC, discusses how FINEOS is helping TAC to better meet the requirements of injured ...

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Manitoba Public Insurance: The FINEOS Government Customer Advisory Group

Rob Haithwaite, Director of Injury Claims Management at Manitoba Public Insurance (MPI), talks about the FINEOS ...

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Delivering Superior Customer Service

Watch how FINEOS Claims can help you deliver Superior Customer Service

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Better Claimant Outcomes

Watch how FINEOS Claims can help you achieve better claimant outcomes.

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Solution Innovation

Watch how FINEOS Claims provides solution innovation

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Insight and Improvement

Watch how FINEOS Claims provides insight and improvement for your claims process

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Working at FINEOS by Barry Duffy

Working at FINEOS by Barry Duffy

Barry Duffy, Solution Architect, FINEOS talks about life as an employee of an Irish Software Company.

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FINEOS Values: Team Players

FINEOS people align with and live our core values of being customer centric, team players and high achievers.

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FINEOS Values: High Achievers

FINEOS people align with and live our core values of being customer centric, team players and high achievers.

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FINEOS Values: Customer Centric

FINEOS people align with and live our core values of being customer centric, team players and high achievers.

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Analyst Report: Novarica Market Navigator

Analyst Report: Novarica Market Navigator

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Analyst Report: European Claims Vendors in 2010

Analyst Report: European Claims Vendors in 2010

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FINEOS Global Summit 2014

View highlights of the FINEOS Global Summit 2014 which took place in Dublin, Ireland

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Customer Case Study: Royal Bank of Canada - Groundbreaking Change at RBC Insurance

Customer Case Study: Royal Bank of Canada - Groundbreaking Change at RBC Insurance

In 2004 RBC Insurance (RBCI), the insurance arm of the Royal Bank of Canada (RBC), acquired the UnumProvident ...

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Grand Opening of FINEOS Global Headquarters

FINEOS welcomed customers, staff and invited guests to join in the celebrations for the grand opening of FINEOS House.

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FINEOS Global Summit 2013

View highlights of the 2013 FINEOS Global Summit which took place in Toronto, Canada

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Attendees Discuss the FINEOS Global Summit 2012

Hear some of the attendees discuss their experience at the FINEOS Global Summit 2012

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FINEOS Global Summit 2012

View highlights of our Global Summit which took place in Dublin, Ireland

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Predicting the Unpredictable: Who is Most Likely to Return to Work?

Dr Jason Busse from McMaster University provided a keynote at the FINEOS Global Summit 2013. Here he discusses his ...

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FINEOS Global Summit 2011

Attendees at the FINEOS Claims Global Summit 2011, which took place in San Francisco, discuss their experiences.

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Perspectives on Claims Best Practices

Peter Le Beau is Co-Chairman of The Protection Review and a member of the Board at FINEOS. Here he talks about his ...

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Views on the Challenges Faced by Insurers

Patrick Sheridan is an Insurance Associate Partner at IBM. During the FINEOS Global Summit in 2012 he shared some ...

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Effectively Managing Claims Amidst Rising Medical Costs

John Leonard, President & CEO, MEMIC, provided a keynote at our Global Summit in 2012. Here he shares some of his ...

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Insurance: Challenge to Change, David Smith, CEO, Global Futures & Foresight

David Smith, CEO, Global Futures & Foresight, provided the keynote presentation at the FINEOS Global Summit in ...

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Assurant Employee Benefits: Using FINEOS to Reduce Paperwork

Karen Kelly, Manager, Business Project Team at Assurant Employee Benefits, discusses how they have been using ...

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FINEOS Claims for Hospital Indemnity

FINEOS Claims for Hospital Indemnity

FINEOS Claims for Accident Insurance (AI) and Hospital Indemnity (HI) are best in class, customer-centric, ...

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FINEOS Perspectives: Understanding the Claims Experience

Michael Kelly, CEO, FINEOS, talks through the claims experience.

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FINEOS Perspectives: The Partnership Approach with Customers

In this video, Michael Kelly, CEO, FINEOS and Ian Lynach, Chief Commercial Officer, FINEOS, discuss how the company ...

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FINEOS Perspectives: Supporting the Fight Against Fraud

Eoin Kirwan, VP Product Management, FINEOS, discussed how FINEOS is supporting organizations in their fight against ...

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FINEOS Perspectives: Overview of Claims Payments

Eoin Kirwan, VP Product Management at FINEOS, provides an overview of how the FINEOS Solution handles payments.

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FINEOS Perspectives: Mobile Platforms in Insurance

Jonathan Boylan, CTO, FINEOS, chats about mobile platforms in insurance.

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FINEOS Perspectives: Integrating Claims Personas into the Product Development Lifecycle

Eoin Kirwan, VP, Product Management, discusses how they integrate claims personas into the product development lifecycle.

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FINEOS Perspectives: Information Exchange in the Claims Process

Jonathan Boylan, CTO, FINEOS, discusses how information is exchanged between all parties involved in a claim.

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FINEOS Perspectives: The Benefits of FINEOS Technology

Jonathan Boylan, CTO, FINEOS, discusses the benefits of the FINEOS Technology Platform.

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An insight into working at FINEOS

Michael Kelly, CEO, FINEOS provides an insight in to working at FINEOS.

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White Horse Insurance (Thomas Cook Group): FINEOS Claims for Travel Insurance

A look at the benefits that FINEOS Claims has delivered to this UK travel insurer.

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FINEOS White Paper: APRA Prudential Practice Guide SPG 250

FINEOS White Paper: APRA Prudential Practice Guide SPG 250

As the provider of an insurer’s claims management system, FINEOS sees itself as playing an important role in ...

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FINEOS White Paper: Insurance Innovation

FINEOS White Paper: Insurance Innovation

“Insurance companies have five years to embark on business model refashioning; any longer and they risk severe ...

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FINEOS White Paper: The Future of Disability Claims Management

FINEOS White Paper: The Future of Disability Claims Management

This whitepaper outlines the changes in the disability market from both a medical and a technical perspective and ...

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FINEOS White Paper: Recent Trends in the Australian Disability Income Protection Insurance Market. Are There Lessons for Other Markets?

FINEOS White Paper: Recent Trends in the Australian Disability Income Protection Insurance Market. Are There Lessons for Other Markets?

The Australian Life insurance market accounts for 1.67% of the world market but in recent years has been “punching ...

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Customer Case Study: Friends First – Enhanced Customer Service and Operational Efficiency

Customer Case Study: Friends First – Enhanced Customer Service and Operational Efficiency

Friends First and FINEOS have a longstanding relationship dating back to 1998 when the FINEOS CRM & Workflow system ...

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FINEOS White Paper: Building the Business Case for a New Life Claims System

FINEOS White Paper: Building the Business Case for a New Life Claims System

A compelling business case is needed to provide the motivation and prioritization to introduce a new claims ...

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FINEOS Webinar: The Evolution of Disability Claims Management

How Claims Handling Has Changed and Where it is Going. Managing a disability claim is both an art and a science. On ...

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FINEOS Webinar: Building the Business Case for a New Life Claims System

According to recent research from industry analyst, Novarica, more than 40% of life insurers are busily ...

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FINEOS Webinar: Seven Technology Trends that are Shaping the Future of Life Claims

External and internal influences continue to exert pressure on life insurers as companies look to accelerate ...

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FINEOS Webinar: Leveraging Claims Data to Boost Performance

Most insurers don't lack claims data. They lack the ability to unlock the valuable information contained in their ...

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FINEOS White Paper: Claims Service Differentiates Insurers

FINEOS White Paper: Claims Service Differentiates Insurers

The vast majority of policyholder-insurer dialogue takes place up front as coverage terms and rates are worked out. ...

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FINEOS Webinar: Claims Transformation - Positioning for the Future

Karen Furtado of advisory firm Strategy Meets Action (SMA) shares the latest industry research on the state of ...

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FINEOS White Paper: Peak Claims Management - The Greater Journey to Claims Transformation

FINEOS White Paper: Peak Claims Management - The Greater Journey to Claims Transformation

Transforming claims management is emerging as a top priority for many insurers. Like many coveted goals, however, ...

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FINEOS Webinar: Using Technology To Address Challenges in Disability Claims

Randall Day, Head of Claims Solutions for FINEOS and Andy Albano, Life and Disability Claims Officer for ...

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FINEOS White Paper: The March Towards Insurance Claims Automation

FINEOS White Paper: The March Towards Insurance Claims Automation

Insurers looking to sustain a competitive edge in claims automation race need to move quickly, with the appropriate ...

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FINEOS White Paper: A Quick Guide: Health Insurance in Asia

FINEOS White Paper: A Quick Guide: Health Insurance in Asia

An exclusive extract from "A Quick Guide: Health Insurance in Asia" on how to better manage claims.

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FINEOS White Paper: How Technology Can Enable Disability Insurance Claims

FINEOS White Paper: How Technology Can Enable Disability Insurance Claims

This white paper examines the disability claims process, identifies inefficiencies and suggests area where ...

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Customer Case Study: ACC - Enterprise Claims Management at the Accident Compensation Corporation

Customer Case Study: ACC - Enterprise Claims Management at the Accident Compensation Corporation

The New Zealand government insurer, the Accident Compensation Corporation (ACC), administers over 2 million claims ...

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