The FINEOS Platform is designed for the Life, Accident and Health insurance market and our core solution, FINEOS AdminSuite supports a wide variety of Lines of Business and Business Models to ensure insurance companies, large employers and third-party administrators can support their customers’ needs now and in the future. FINEOS Engage digital and FINEOS Insight data extensions enable a wide variety of direct to consumer, employer and distribution partner strategies and service models.
Line of Business
Providing the fundamental protections employees need, employer funded group benefits are the bedrock of employee benefits plans. However, the nature of this business is undergoing a fundamental change. Traditional models focused on servicing the employer, not the employee. In today’s customer-centric, highly regulated world, new digital service models are critical for successful group insurers.
New offerings are also a critical part of servicing employers with Integrated Disability and Absence Management one of the leading issues Tier One insurers are dealing with today.
Employee-funded, voluntary products extend traditional employee benefit offerings. Voluntary products and emerging hybrid products are a great competitive differentiator for insurers, but they also require greater speed-to-market and a deeper customer connection than traditional group products. Product configuration, digital engagement, and frictionless administration are the critical enablers for success.
Life insurance is a critical component of consumers’ insurance need, but disability, long term care, and health products are becoming more important to fill gaps in the portfolio.
To satisfy individual consumer expectations while meeting state regulatory requirements, insurers need to become more consumer-centric in their sales and service approach. Insurers must prepare for both agent and direct channels for both sales and service, with a focus on digital engagement, low-touch processing where possible, and high-touch service when necessary.
Commercial insurers and government agencies that administer accident compensation for their customer can have differing processes based on either a named insured or a citizen/resident model. In either case, frictionless service, efficiency and accuracy are critical components of accident compensation schemes.