FINEOS Policy offers the most comprehensive policy administration software solution in the industry. Life, Accident and Health insurance products and policies are supported at both the group and member level. Digitally-optimized, fully configurable modules are architected to provide customer-centric views, enable self-service and ensure superior service delivery.
- Pre-built configurable templates for rapid product and plan setup and conversion.
- Fully-integrated, modularized functionality tailored to the organization’s business model.
- Highly visual navigation tools to speed service delivery and reduce errors.
- Integrated workflows, streamlined communications and automated calculations.
- Consolidated views of product and policy information with full version and transaction history.
- Fully-configurable tools to accelerate implementation and integration with other functions and applications.
Increased Customer Satisfaction:
- New products and business processes achieved with minimal programming.
- Improved speed to market and increased competitive advantage with faster implementation of new products and policy features.
- Reduced frustration and time from having to work with multiple, fragmented systems and business processes.
- Customer inquiries resolved and changes processed faster through self-service portals.
Reduced Costs and Risks:
- Reduced cost, time and errors associated with manual business processes and calculations.
- Costs and time associated with entering and storing data in multiple systems is reduced or eliminated.
- Reduced risk through automated regulatory compliance, embedded security and a unified data archive.
Improved Operational Efficiency and Effectiveness:
- Integrated Policy Book of Record to automate claims adjudication.
- Customer-centric views of policy information and transaction history across departments enable faster service delivery.
- Role-based portals provide a consistent, integrated customer service experience and support flexible organization structures and business models.
- Shared central premium and coverage calculation module ensures consistency and reduces errors.
- Streamlined workflows with highly visual, intelligent navigation and embedded help simplify the complexity of policy revisions, including retroactive policy change.
Digitally Optimized to Accelerate Product Development and Policy Administration
- Accelerate new employer onboarding product and policy setup through pre-built templates.
- Increase productivity through easy-to-navigate, highly visual, intelligent workflows.
- Resolve service inquiries faster with a single view of customer inquiries and cross-departmental interactions over time.
- Improve accuracy with automated coverage and premium calculations, rule-based validity and in-context help.
- Generate policy revisions and amendments faster with self-service portals for scheduled and unscheduled policy lifecycle events.
- Manage one book of record for product catalog, policy administration, and claim management.
- Leverage one policy setup to drive all downstream systems and operations.
- Unify all policy administration transactions under a single system.
- Simplify case and policy setup and revisions with integrated workflows, automated calculations and communications, and receive enhanced view of consolidated policy history.
- Utilize maximum flexibility with carrier-configured product and plan eligibility rules.
- Leverage a central policy calendar with auto task generation for scheduled policy lifecycle events.
- Streamline product governance with product versioning tools and integrated search.
- Open architecture with out-of-the-box accelerators to facilitate implementation, including data migration, third-party APIs and a suite of modern SaaS applications.
- Architected to run as a standalone solution or as part of an integrated cloud-based platform, including SaaS.
- Highly-configurable, scalable platform to accelerate growth and innovation.
- State-of-the-art, integrated, component-based APIs to support transactions and customer interactions throughout the entire policy lifecycle.
- Trusted and compliant platform to support the most stringent security and regulatory requirements.
FINEOS AdminSuite – the only modern component-based group, voluntary and individual core system for Life, Accident and Health on a single technology platform.
FINEOS AdminSuite is designed specifically for the Life, Accident and Health industry. A comprehensive suite, it includes absence, billing, claims, payments, policy, and provider. FINEOS AdminSuite is built on the robust Platform Capabilities and designed to connect to the partners and digital platforms that increasingly define the insurance landscape.