White Horse Insurance Goes Live with FINEOS Claims for Property and Casualty

Signing to implementation in under six months

FINEOS Corporation, a global provider of innovative enterprise software solutions for insurance, bancassurance, and social insurance, today announced the successful go-live of the FINEOS Claims system at White Horse, the insurance subsidiary of the My Travel Group. White Horse will use FINEOS Claims as its travel claims management and payments system. The FINEOS system was implemented in an aggressive timeframe of less than six months using the FINEOS Go-Live-Fast implementation methodology. White Horse will begin achieving its business case immediately.

”We chose FINEOS following a detailed evaluation of the leading claims and payments package systems within the global software market. They have been very responsive to our aggressive timeframe and we accomplished the project on budget and on time,” says Steve Tighe, General Manager, White Horse Insurance. “We look forward to using the FINEOS Claims system to achieve improved customer service, increased efficiencies and a reduction in our claims leakage.”

White Horse is owned by the MyTravel Group, a multi-national travel group. The FINEOS Claims solution will enable White Horse to handle the entire range of travel claims management from intake and processing, to reserving and payments, including medical expenses, cancellation/delay, loss of personal effects and winter sports. Before White Horse moved the operation in-house, claims management was handled by outside third-parties. FINEOS Claims was selected following a rigorous review of the leading property and casualty claims management solutions by White Horse, a process overseen by consulting firm, Deloitte.

“This fast implementation of FINEOS Claims was achieved very smoothly and professionally,” added Michael Kelly, CEO, FINEOS.  “White Horse Insurance is another example of how FINEOS Claims can help property and casualty insurers quickly achieve operational excellence and cost-effective revenue growth.”


About White Horse

White Horse Insurance Ireland Limited is a general insurance company, licensed in the Republic of Ireland to underwrite most non-life classes of insurance throughout the European Union.  White Horse was established in 1999 and is a wholly owned subsidiary of MyTravel Group plc. White Horse is regulated by the Irish Financial Services Regulatory Authority (IFSRA) and is a member of the Dublin International Insurance & Management Association (DIMA).  For more information, visit www.whitehorseinsurance.com.


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