Article appeared in Sunday Business Post, July 2010
Insurance software provider FINEOS has secured a €500,000 contract to provide a claims solution to Friends First.
Under the terms of the deal, Friends First will use FINEOS Claims to manage disability claims and payments arising from its income protection operation.
It will use the system, which is expected to go live within six months, to support and manage the complete claims lifecycle.
FINEOS Claims uses rules driven workflow management to automate claims-related activities, from intake to determination of eligibility, through to resolution or closure.
“We chose FINEOS Claims because of the superior capabilities it offered us around the management of income protection claims,” said Conor O’Brien, Chief Operations Officer of Friends First.
“Key for us were the integrated FINEOS Claims and Payments modules, which allow us to handle increasing claims volumes and complex, long-tail claims. We were also impressed by the demonstrable expertise that FINEOS has in income protection globally.”