Leading Property & Casualty Insurer, FBD, Goes Live with FINEOS Claims

Solution to deliver efficiencies across the claims process

FINEOS Corporation, a market leading global provider of claims management software solutions, today announced the successful go live of FINEOS Claims at FBD Insurance. FBD is one of Ireland’s top three P&C insurance companies offering a full range of personal and commercial lines of business. The company writes business directly over the web through www.FBD.ie and via their distinctive ‘No Nonsense’ internet brand (www.NoNonsense.ie), by telephone and through a network of independent sales agents, partners and nationwide FBD-owned branch offices.

FINEOS Claims will enable FBD to manage their claims more effectively and efficiently and also assist in identifying fraudulent activity more easily. This will result in a shorter claims cycle for FBD customers and greater transparency across the entire function. FINEOS was selected as the best overall solution following an international tender process that included leading US and European insurance software vendors and was facilitated by independent insurance analysts.

Eimear O’Broin, Director of IT & Business Processes at FBD, welcomed the new initiative. “The insurance industry faces the steep challenge of offering more competitive products while delivering better customer service and greater overall value through business efficiency and productivity. We believe our partnership with FINEOS will help us to meet our business automation plans and also enable us to quickly take advantage of the continuous new advances in technology. FINEOS offered the best combination of a flexible and configurable modern solution, with very strong customer references in terms of implementation project delivery and ongoing support. The product, as well as the FINEOS reputation and track-record of successful delivery of core insurance solutions, were very important factors in our choice of insurance solutions partner”.

Commenting on the partnership, Michael Kelly, CEO FINEOS Corporation said, “We have really enjoyed working with FBD on this important strategic initiative. This deployment of FINEOS Claims at FBD means that over 30% of the P&C market in Ireland is now supported by FINEOS Claims. This collaboration consolidates our market leading position in global claims management”.

About FBD Insurance
FBD has over 40 years experience in the insurance business and has grown into one of Ireland’s largest insurers with over 400,000 loyal and satisfied customers. With local branches nationwide, telephone and online support, FBD’s quality customer service is never more than a few steps away. As an insurer FBD has led the market in terms of offering unique and unrivalled insurance protection for car, home, farm and business insurance. In addition to insurance, FBD has a dedicated team of highly experienced investment and pension professionals to offer advice to both individuals and business. FBD is also Ireland’s leading Insurance Broker in the Food & Agricultural Sector and provides innovative and cost effective Risk Management and Insurance Solutions tailored to meet the needs of its customers. For more information, visit www.fbd.ie.

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