FINEOS Claims supports enhanced Customer Service and Operational Efficiency
FINEOS Corporation, a global provider of claims management software for insurance and government insurance, today announced the successful go live of FINEOS Claims at the Saskatchewan Workers’ Compensation Board (WCB) in Canada. The new solution, a Commercial off-the-Shelf (COTS) full lifecycle claims administration system, will process claims in cases of workplace injury or death in the province of Saskatchewan. The WCB is the statutory body tasked with providing financial protection, medical benefits, and rehabilitation services to injured workers and their dependents.
According to WCB CEO, Peter Federko, “I’d like to congratulate the team who worked so hard to get this project over the line. The return to work percentage and average claims duration in Saskatchewan are among the best results for all Canadian compensation systems. We hope that FINEOS Claims will help us improve the service we deliver to workers and employers in Saskatchewan and improve operational efficiency even further. We also look forward to significant improvements in the quality and consistency of our claims handling, including the ability to continually monitor and refine our processes”.
FINEOS was chosen after a public tender that involved an extensive evaluation of enterprise claims solutions available in the market today. WCB chose FINEOS because of the firm’s depth of experience, a strong track record working with government agencies in the workers’ compensation market, and their world-wide knowledge of leading claims management practices. The go live of FINEOS Claims will reduce the number of supported technologies at WCB and positions the technology infrastructure to improve the electronic exchange of information with employers, care givers and other third parties.
FINEOS Claims will span the entire claims process from initial claim notification through adjudication and service planning and delivery. The system will facilitate best practice assignment and execution of claims handling processes throughout the claims lifecycle.
Michael Kelly, CEO, FINEOS Corporation, welcomed the new client. “We are truly delighted that FINEOS is in production at Saskatchewan WCB. FINEOS is the leading solution in claims processing for Workers’ Compensation and is the global solution of choice for top tier insurers and government organizations involved in managing complex claims.”
FINEOS counts a number of public insurers among its client base including the Accident Compensation Corporation (New Zealand), the Transport Accident Commission (Australia), Worksafe Victoria (Australia), Manitoba Public Insurance (Canada), the Alberta School Employee Benefit Plan (Canada), the Road Accident Fund (South Africa), the Lifetime Care and Support Authority (Australia).