Kiln Boosts Global Claims Performance with FINEOS Claims

New system to manage London Market claims operation

FINEOS Corporation, a market leading provider of claims management software products, today announced that Kiln, the international insurance and reinsurance underwriting group, has successfully implemented FINEOS Claims across its London Market claims operation.

Kiln is one of the largest Managing Agents in the Lloyd’s Market and part of the Tokio Marine Group. The company has invested in people, process and IT as part of its Claims Transformation Programme, and intends to use the information captured in the claims solution to support its strategy to deliver a first class claims service to its clients and brokers.

Michael Kelly, CEO FINEOS Corporation said, “We are delighted to be supporting Kiln, one of the leaders at Lloyd’s. The two teams have worked extremely well together. Furthermore, Kiln employees have been trained to use our FINEOS Configuration Studio which will make them self-sufficient in addressing change requests.”

According to Craig Beattie, Senior Analyst at Celent, “The value of claims systems and automated processing has long been understood in high volume insurers. Now Celent welcomes the application of these technologies to the complex and far reaching claims found in the London Market. Employing modern claims technology to the unique requirements of the London Market has the opportunity to not only lower costs but improve quality of service at the same time, furthering the reputation of our industry.”

About FINEOS Corporation
FINEOS is a market leading provider of core software solutions for the London Market. Our flagship product, FINEOS Claims, is the insurance industry’s best-in-class solution for all Life, Disability, Property & Casualty, and Government Insurance. Established in 1993, the company delivers innovative solutions to a global market and has customers, employees and established bases in North America, Europe, Africa and the Asia Pacific markets. For more information, visit

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