FINEOS and Smart Communications Announce New Partnership

Partner agreement to bring cloud-enabled multi-channel customer correspondence to FINEOS solutions for enterprises in the Life, Accident and Health insurance sectors 

FINEOS, a global market leader in providing core processing technology for Life, Accident and Health insurance, and Smart Communications™, a division of Thunderhead and a leader in enterprise customer communications, have today announced a new partnership. FINEOS is the most recent ecosystem partner for Smart Communications, further reinforcing the company’s dominance in insurance. The partnership will provide a comprehensive enterprise-class offering to transform both core processing and customer communications systems for organizations in the life, accident and health insurance sectors.

FINEOS AdminSuite is a modern core administration solution designed specifically for group, voluntary and individual insurance. FINEOS AdminSuite is comprised of pre-integrated, best-of-breed components – FINEOS Policy, FINEOS Billing, and FINEOS Claims – all powered by the FINEOS Digital Platform.

Smart Communications™ helps insurers create, manage and deliver multi-channel personalized customer communications enhancing the customer journey and providing the insurer with a faster, more cost-effective and integrated approach to Customer Communications Management.  Smart Communications™ is an enterprise-class SaaS solution, available as cloud or hybrid cloud deployments.

“Smart Communications offers powerful cloud collaboration, interactive and real-time document production capabilities to our clients,” said Chuck Johnston, CMO of FINEOS. “We’re extremely pleased to offer Smart Communications to our customers and help them deliver best-in-class customer correspondence.”

“We are excited to announce this new partnership with FINEOS. We share a common vision of cloud-enabled, personalized, multi-channel and compliant customer communications offered as a service to support the core systems transformation process for insurers as they improve customer experience and operations,” said George Wright, senior vice president and general manager, Smart Communications. “This partnership, together with our cloud capabilities and continued innovation will allow FINEOS to take our Smart Communications solution as a service into the life, accident and health insurance market.”

About Smart Communications

Businesses around the world engage with their customers and each other every day. As communications and interactions with customers and partners become more complex, businesses now recognize that communications increasingly take place in an interactive and real-time context and are critical to success.

The Smart Communications suite of solutions helps businesses to move beyond traditional enterprise communications using the most modern architecture and cloud capabilities. Today, hundreds of brands globally from a diverse range of demanding industry segments including banking, insurance, government, retail and telecoms are using Smart Communications to deliver a new generation of customer and business communications.

A division of Thunderhead, Smart Communications is headquartered in London and serves its customers from offices located in North America, Europe and Asia Pacific.

To learn more, please visit Smart Communications.



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