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New Zealand Defence Force Implements FINEOS Claims

  • Solution to support the new Veterans Support Service (VSS) System

FINEOS Corporation, a market leading provider of core systems for Life, Accident and Health insurance, today announced the successful go live of

FINEOS Claims at the New Zealand Defence Force (NZDF).  The FINEOS system will support the Veterans Support Service (VSS) system, the workers’ compensation claims and rehab management solution for veterans entitled to support and care under the New Zealand Veterans Support Act. FINEOS Claims is a best-in-class, customer-centric, web-based claims processing software solution. The new FINEOS implementation will:

  • manage claims for 15,000 veterans
  • process $140 million in entitlement payments per year
  • process approximately 100,000 invoices and reimbursements per annum.

The NZDF project was a rapid delivery based on FINEOS’ agile implementation methodology. FINEOS has built upon the success of this delivery to offer a rapid, fixed time and effort, out-of-the-box implementation that helps organisations deploy quickly and economically to take early advantage of the extensive capabilities that FINEOS Claims provides.

According to Derek Locke, Chief of Staff Joint Defence Services, NZDF, “Our clients are respected veteran service men and women who have experienced injury or illness in service or in theatres of war.  It is paramount that we provide quality care and achieve the best possible outcomes for them. The FINEOS solution helps us do this by delivering comprehensive benefit administration and by supporting our rehab planning and management process. The FINEOS product is comprehensive and configurable and, combined with the FINEOS agile implementation process, delivers fast and efficiently”.

According to Michael Kelly, CEO, FINEOS, “We are honoured to have been part of this initiative and delighted with the success of this project. The implementation of FINEOS at NZDF was successfully deployed on time and within budget and the experience has also helped us to continually perfect FINEOS Claims agile implementation approach”.