FINEOS customers to benefit from integration of Salesforce Sales and Service Cloud with FINEOS AdminSuite applications
FINEOS Corporation today announced it has launched FINEOS CRM Connector on the Salesforce AppExchange, empowering businesses to connect with their customers, partners and employees in entirely new ways. The FINEOS CRM Connector enables Salesforce Sales and Service Cloud users to easily connect to the FINEOS AdminSuite, a cloud-based core administration solution designed specifically for the group, voluntary and individual protection and benefits markets. The FINEOS AdminSuite includes FINEOS Policy, FINEOS Billing, FINEOS Claims, and FINEOS Absence Management. Each component can be deployed standalone within an insurer’s existing application environment, or as part of a complete end-to-end suite solution, leveraging shared comprehensive customer information, plan and product structures, automated through powerful process and data management. Built on the Salesforce App Cloud, the FINEOS CRM Connector is available on the AppExchange at https://sforce.co/2iSvUMu. It offers the life, accident and health insurance market the benefits of:
- A single integrated sales and service view for group and individual customers
- Improved customer service by eliminating the need to refer to the back office
- Rapid implementation for quick business value based on:
- Installing the FINEOS CRM Connector in minutes
- Delivery of business value without custom integration
- Zero cost of ownership
Commenting on FINEOS’ availability on Salesforce AppExchange Michael Kelly, CEO, FINEOS said, “This brings the power of Salesforce and FINEOS together, enabling insurers to gain a complete view into their customers, anytime and anywhere. The power of the Salesforce platform and the industry-specific fit of FINEOS makes CRM easy and fast for our customers.”
“Companies are looking to transform the way they connect with customers, partners and employees to thrive in the age of the customer,” said Kori O’Brien, SVP, App Innovation Partner Sales, Salesforce. “By leveraging the power of the Salesforce App Cloud, FINEOS provides insurers with an exciting new way to better and more efficiently serve their customers”.
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