FINEOS to Host Best Practice Webinar on Life Insurance Claims Management

  • First ANZ regional webinar in the highly successful “Claim the Future” series

FINEOS Corporation, a market leading provider of core administration systems for Life, Accident and Health insurance, will host a webinar ‘In a digital world, why do life insurers continue to drive customer claims?’ this Wednesday, 11 October at 12:30 PM Australian Eastern Daylight Time. The webinar will be presented by Adam Edwards, FINEOS Product Consultant, and hosted by FST Media.

During the 45-minute presentation, Adam will discuss how life insurers can optimise their claims process to deliver a true customer centric experience, including:

  • Providing customers with opportunities to manage their own claims
  • Delivering an experience that customers want and expect
  • Transforming current processes including the use of new technology innovations such as artificial intelligence (AI), machine learning, neuro-linguistic programming (NLP), and chatbots.

Adam has over 20 years’ experience working for direct and group insurers, underwriting agencies and broking companies, leading, business change, design and implementation, and managing claims teams for Australia’s largest life insurer.

For those interested in finding out more about FINEOS Claims or to register for the webinar, please go to

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