Canadian insurance company Beneva has entered into a partnership with systems provider for Life, Accident and Health insurers FINEOS Corporation to leverage its SaaS technology for simplified claims management processes and improved customer service.
Beneva will deploy the FINEOS Platform across its group insurance coverages, including Disability, Life, Critical Illness, and Accidental Death & Dismemberment, providing its staff with a unified view of the customer across all types of claims.
Commenting on the association, Beneva executive VP and lead – group insurance Eric Trudel said, “Looking to the future success of our organization, we need a modern, agile Group claims management system for Life & Disability benefits that will allow us to provide the very best service and online tools for our plan sponsors and customers.
“We’ve selected the FINEOS Platform as a long-term solution to simplify our business processes, yield faster turnaround times, and improve our customers’ digital experience. Also, the platform will allow us to provide our health continuum concept that goes from prevention, well-being through disability management and rehabilitation and return to work.”
Echoing a similar sentiment, FINEOS CEO Michael Kelly added, “We’re very excited about this new partnership with Beneva and look forward to supporting them in achieving their digital transformation goals. By leveraging the FINEOS Platform, Beneva will be able to remain competitive in this quickly evolving market which demands that carriers deliver advanced digital capabilities and fast turnaround times.”
This new engagement with Beneva comes after FINEOS recently completed the acquisition of Spraoi, a provider of machine learning capabilities for the group life and employee benefits industry. The acquisition adds advanced digital and machine learning capabilities to the FINEOS Platform, it said.