Group insurers are facing several challenges, including a competitive market for group life and voluntary benefits/worksite products, the emergence of private exchanges as a new distribution channel and increased agent and customer demands for self-service capabilities. IT leaders at group insurers are looking to modernize their aging core systems to better support rapid product development and increased customer expectations. While interest remains strong in core policy administration system replacement, many insurers are also making plans to update their customer-facing capabilities, including billing systems.
This webinar presents results from a survey carried out by Novarica on billing system capabilities at a number of mid-to large-size group carriers that offer group life and voluntary benefits/worksite products. Insurer CIOs and IT leaders were asked about challenges and limitations of their current billing solution, and their perspective of what is important in a future system.
Join us in this webinar to gain valuable insight into how CIOs are facing similar billing system challenges and considering how to address them.