How Claims Handling has Changed and Where it is Going
Thursday, June 13, 2013
11am EDT, 8am PDT
Managing a disability claim is both an art and a science. On the artistic side, claims professionals have to interpret potentially complex and non-stable medical diagnoses against a backdrop of socio-economic issues, such as varying levels of job satisfaction and re-training needs. The scientific part of the job, then, is dealing with the complex environment created by regulatory compliance, internal business processes, and the calculations involved in applying the provisions of the disability plan accurately.
To do this successfully, carriers have always needed the proper resources combined with the most effective technology available to ensure an optimal outcome for the disabled claimant, the insurer and, in the case of group plans, the employer as well. Over the years, that technology has certainly changed, as it will continue to do.
Join industry experts for this 1 hour Webinar where they will discuss the past, present and future of disability claims handling. Presenters will discuss the evolution of documentation, payments, and reporting and will highlight technological advancements available and in use today, as well as industry challenges and opportunities for advancement that they see coming in the future.
Joe Henderson, Business Consultant/Disability Subject Matter Expert, FINEOS
Joe spent over 10 years as a Disability Claims Examiner, Customer Service Manager and Disability Underwriter with various companies including Unum and UnitedHealth Group, and he has 5 years of experience working directly in claim software.
Devery Johnson, FLHC, Senior Business Consultant, FINEOS
Devery has over 20 years of experience in group and individual disability claims, holding positions from Claim Analyst to 2nd VP Disability Claims for Swiss Re, Paul Revere, and CUMIS. She has been a Business Consultant with FINEOS for over 6 years.
*Please note that the recording will be sent out to all registrants after the live event. If the live event timing doesn’t suit your needs, register now to automatically receive the recording when it is available.