In a digital world, why do life insurers continue to drive customer claims?

During this 45-minute presentation, Adam Edwards, FINEOS Product Consultant discusses how life insurers can optimise their claims process to deliver a true customer centric experience, including:

  • Providing customers with opportunities to manage their own claims
  • Delivering an experience that customers want and expect
  • Transforming current processes including the use of new technology innovations such as artificial intelligence (AI), machine learning, neuro-linguistic programming (NLP), and chatbots.

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