During this 45-minute presentation, Adam Edwards, FINEOS Product Consultant discusses how life insurers can optimise their claims process to deliver a true customer centric experience, including:
- Providing customers with opportunities to manage their own claims
- Delivering an experience that customers want and expect
- Transforming current processes including the use of new technology innovations such as artificial intelligence (AI), machine learning, neuro-linguistic programming (NLP), and chatbots.
