Skip to content

In a digital world, why do life insurers continue to drive customer claims?

During this 45-minute presentation, Adam discusses how life insurers can optimise their claims process to deliver a true customer centric experience. ...

You must be logged in to access the remainder of this resource. Please log in or sign up.

During this 45-minute presentation, Adam discusses how life insurers can optimise their claims process to deliver a true customer centric experience, including:

  • Providing customers with opportunities to manage their own claims
  • Delivering an experience that customers want and expect
  • Transforming current processes including the use of new technology innovations such as artificial intelligence (AI), machine learning, neuro-linguistic programming (NLP), and chatbots.