This episode of Insurtech Unplugged explores why billing is far more than a back-office function; it is a critical driver of trust, financial stability, and long-term customer relationships. Hosted by Sarah Holdaway, VP Product Management, the conversation brings together Dan Watt, Chief Marketing Officer, and James Hehir, Principal Product Manager, to discuss how insurers can eliminate billing friction through automation, real-time reconciliation, and unified billing.
Drawing on decades of industry experience, the panel examines the operational challenges carriers continue to face, from manual reconciliation and fragmented legacy systems to premium leakage and delayed claims processing. They explore how modern billing capabilities help insurers reduce administrative overhead, improve billing accuracy, and create a more seamless experience for both employers and carrier teams. The discussion also highlights how real-time data synchronization and configurable billing structures enable insurers to adapt to increasingly complex employer needs while protecting revenue and strengthening customer relationships.
Viewers will gain insight into:
- Why billing accuracy is essential to protecting revenue and building employer trust
- How automation and real-time reconciliation reduce manual work and operational costs
- The impact unified billing has on employee productivity and talent retention
- How configurable billing structures support complex employer and payroll scenarios
- Why transparency and accurate billing practices create stronger, long-term relationships between carriers and their customers
This conversation provides valuable perspectives on how modern billing technology enables insurers to simplify operations, improve financial outcomes, and deliver the accurate, transparent experiences that today’s employers expect.
