FINEOS Launches London Market Claims Summit

  • Claims Summit to explore challenges and priorities for Lloyd’s synicates and IUA members
  • Theme is “Putting the Customer First: Driving Innovation in Claims”
  • Alec Stewart, OBE, the most capped English test cricketer of all time, will deliver the after dinner speech at Summit

FINEOS Corporation, a market leading provider of claims management software, is today announcing its London Market Claims Summit which will take place on 21st November 2013, in Lord’s Cricket Ground, London. The theme of the Summit “Putting the Customer First: Driving Innovation in Claims” will examine innovations in delivering an effective, customer centric claims experience.

Industry experts and thought-leaders, along with FINEOS customers and partners will outline the current challenges and priorities facing London Market insurers in providing efficient claims management and quality customer claims service. FINEOS will describe the latest enhancements to the FINEOS Claims for the London Market product and discuss recent innovations in Claims Analytics, Reporting, Viewpoint Portals and Cloud as it applies to the London Market.

Recently, quality of service has become a primary differentiator as offerings from different insurers and markets begin to converge. FINEOS customers will provide real world examples at the Summit, demonstrating the role of effective claims management technologies and processes.

The event will be chaired by Jonathan Clark, Head of Business Solutions and Syndicate Claims Management, SCOR. Industry experts including Ben Bolton of Gracechurch Consulting, Roger Oldham, Amethyst Consulting and Malcolm Beane, Advisor to Lloyd’s Market Association will examine how to build a global claims environment that can meet and exceed customer expectations and allow claims managers to spend more time on customer communication and interactions rather than administration. The event will also be attended by representatives from Lloyd’s, LMA, IUA and ACORD.

Former England cricket captain and the most capped English Test cricketer of all time, Alec Stewart, OBE, will provide the after dinner talk and those in attendance will have the opportunity to visit the famous Ashes which are currently housed in the Museum at Lord’s.

Michael Kelly, CEO, FINEOS commented, “The theme of “Putting the Customer First: Driving Innovation in Claims” is very timely as the London Market is increasingly under pressure to compete on ease of access and speed of claims settlement.

“Consumer requirements are evolving faster than ever and London Market insurers are seeking solutions to radically improve the quality and speed of their service. The purpose of our Summit is to provide a forum for discussion and networking among industry peers in order to share ideas and experiences. As our customers play an integral part in our product strategy and development, it also provides us with an important opportunity to engage with them and get their valuable feedback.”

FINEOS counts six of the top 20 Group Life & Health carriers in the world as customers as well as many leading insurers and accident compensation organisations. FINEOS Claims for the London Market is a specially designed version of the FINEOS Claims product.  It supports and improves claims processing within London Market subscription operations of all sizes including Lloyd’s syndicates and IUA members, as well as all non-subscription operations via other channels.

The FINEOS London Market Claims Summit is an invitation only event for FINEOS customers, claims professionals, as well as CIOs, CTOs, enterprise architects and other IT managers. For more information on the Summit, please visit or email

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