A cancer diagnosis can turn life upside down. Patients and families are often overwhelmed, not just by the medical realities, but by emotional, financial, and logistical challenges. At FINEOS, we believe that navigating this journey should come with timely, personalized, and holistic support. That’s why our partnership with Osara Health is more than a technology integration; it’s a commitment to helping people recover and get back to doing the things they love.
More Than a Diagnosis, It’s a Life Disruption
Every aspect of a person’s life, from work and finances to emotional well-being and family responsibilities, is impacted by a cancer diagnosis. Timely, whole-person care is critical. But far too often, systemic delays mean patients wait weeks or even months before receiving the kind of personalized support they need.
Enter our integration with Osara Health.
Through our collaboration, we’re shrinking the time between diagnosis and support by up to three months. This means real people, not just policyholders, can start their healing journey sooner, better equipped to manage pain, fatigue, mental health, and their return to work.
What Makes the FINEOS + Osara Partnership Different?
We’ve embedded Osara’s evidence-based digital coaching program directly into the FINEOS Platform. Here’s what that means in practice:
- Automatic Support: As soon as a cancer related claim is filed, our system recognizes the diagnosis and invites eligible members to join Osara’s Cancer Coach program. No extra paperwork. No hoops.
- Coaching That Cares: Members receive one-on-one virtual support through personalized, evidence-based coaching and education.
- Tools for the Whole Journey: Members get access to resources that address nutrition, emotional health, financial planning, and workplace re-entry. It’s support for every part of the path.
- Caregiver Inclusion: Family members aren’t left behind. Osara’s Cancer Caregiver program provides essential support so loved ones can stay productive and emotionally resilient.
Results That Matter
In a recent study, Osara’s Cancer Coach program led to a:
- 73% increase in return-to-work rates, and
- 5 week reduction in average time away from work.
But perhaps more powerful than the numbers are the stories:
“My coach helped me break big fears into small, doable steps. I felt seen as a person, not just a patient, and I was back at my daughter’s soccer game months earlier than I expected.” —Cancer Coach program participant
“Balancing my husband’s chemo schedule and my job felt impossible. The caregiver program taught me how to set boundaries and ask for help. I kept my benefits, my sanity, and my paycheck.” —Cancer Caregiver program participant
Why It Matters for Insurers and Employers
By integrating Osara Health into our ecosystem, insurers and employers get a seamless, scalable solution that:
- Reduces administrative burden
- Delivers higher member satisfaction
- Lowers total claim costs through faster recovery and return to work
And most importantly, it helps people feel supported when they need it most.
Looking Ahead
“Our integration with FINEOS ensures we reach members at the moment of diagnosis, when life feels overwhelming. They don’t have to do anything. Support through our Cancer Coach program is seamless and automatic, giving them the care they need when it matters most,” says Rosie Bahen-Wright, Chief Customer Officer at Osara Health
This partnership is also part of the broader FINEOS Partner Hub, our curated network of innovative solutions that go beyond insurance transactions to deliver deeply human experiences.
Because healing isn’t just clinical. It’s personal. And with FINEOS and Osara Health working together, it’s faster, kinder, and more complete.
About FINEOS
FINEOS Corporation, (ASX:FCL) is the leading provider of core systems for employee benefits in life, accident and health global insurance industry, with 7 of the 10 largest employee benefits insurers in the U.S. as well as a 70% market share of group insurance in Australia. FINEOS AdminSuite is the quote to claim, purpose-built product suite that enables group, voluntary and individual life, accident and health carriers to retire their outdated legacy systems. FINEOS Absence is the world’s leading core system designed and built to support regulatory compliance for leave and absence from work laws for the US employment market. With employees and offices throughout the world, FINEOS continues to work with innovative, progressive insurers in North America, EMEA, and Asia Pacific.
About Osara Health
Osara Health is transforming cancer care by empowering people and organizations affected by cancer to thrive. Using a combination of expertise, empathy, and technology and access to digital tools, dedicated health coaching, and evidence-based educational resources, Osara Health gives people impacted by cancer the opportunity to feel supported and informed. This puts them in control of their health outcomes and their holistic wellbeing.
