New York Life Group Benefit Solutions

New York Life Group Benefit Solutions (NYL GBS) is a leader in the US Group Insurance Market, providing expertise and consultative strength to help businesses and their employees be more financially protected and productive. NYL GBS manages a 4.1-Billion-dollar book of business across group life, accident and disability insurance and has approximately 9 million customers.

NYL GBS and FINEOS began their collaboration in 2012 when NYL GBS selected FINEOS Claims as its product to manage disability insurance claims to assist with moving to a paperless environment and to create a more robust online presence for both clients and their employees. Through its use of the FINEOS Claims and FINEOS Payments products, NYL GBS leveraged technology to drive improvements in the claims service it delivered to its client employers and employees.