Customer Case Study: ACC - Enterprise Claims Management at the Accident Compensation Corporation

The New Zealand government insurer, the Accident Compensation Corporation (ACC), administers over 2 million claims annually for personal injury, work cover and workers’ compensation from 48 locations across New Zealand. In 2003 the ACC identified a requirement to replace its legacy claims system with a more flexible solution to allow it to become more claimant centric and prepare it for future business improvements. Following extensive global research, ACC chose FINEOS Claims. One of the largest public sector projects ever undertaken in New Zealand, FINEOS Claims went live in 2006. Today FINEOS Claims provides a multi-line, enterprise claims management platform that is flexible enough to meet ACC’s business objectives now and in the future.