Accident Compensation Corporation Client Payments Programme

About Accident Compensation Corp (ACC)
The Accident Compensation Corporation (ACC) is the crown entity set up under the Accident Compensation Act 2001, (the AC Act) to deliver New Zealand’s accident insurance scheme. The purpose of the scheme is to deliver injury prevention initiatives and no-fault personal injury cover for everyone in New Zealand, including overseas visitors. Under the scheme, individuals forgo the right to sue for compensatory damages following injury, in exchange for comprehensive insurance cover and compensation. Everyone in New Zealand is covered by ACC’s no-fault scheme if they’re injured in an accident including children, beneficiaries, students and visitors to New Zealand. The cover ACC provides helps pay for the costs of recovery including treatment, help at home and work, and income replacement.

Since the initial implementation of FINEOS Claims (called Eos within ACC) in 2007, FINEOS has been a strategic platform for ACC. The FINEOS platform has been upgraded and reconfigured over the years in order to support ACC’s constantly evolving business. ACC commenced the delivery of their Transformation Programme in 2017, which included an upgrade to FINEOS 8.8, the implementation of the Next Generation Case Management model, an expansion of Digital Services and the deployment of a new solution for Client Payments.

Client Payments Business Challenge
The key ACC business challenge with the existing Pathway Client Payment solution was it no longer provided operational resilience and could not easily support customer facing digital service and payment flexibility. ACC completed a comprehensive study which considered re-platforming the existing Pathway system and evaluating other vendor options. ACC decided to proceed with implementing the FINEOS Payments module and the associated API capabilities to achieve automation goals and support self-service.

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