The intersection of changing regulation, employer cost pressures, and the rise of consumerism is creating disruption in the employee benefits market, ...
The intersection of changing regulation, employer cost pressures, and the rise of consumerism is creating disruption in the employee benefits market, a market that has traditionally been both operationally complex and relatively resistant to change compared to other segments of the insurance market. Could this disruption serve as a catalyst for creating real enterprise transformation, beginning with process and technology change in the back office?