Customer Case Study: Royal Bank of Canada - Groundbreaking Change at RBC Insurance

In 2004 RBC Insurance (RBCI), the insurance arm of the Royal Bank of Canada (RBC), acquired the UnumProvident Canada Operations (UPC). This acquisition gave RBCI a number one market position in Canadian Living Benefits (Individual Disability Insurance and Critical Illness Insurance) and a strong presence in the Group Long Term Disability (LTD) market. By purchasing the Canadian business from UPC, a contractual agreement was struck to repatriate the purchased business data from the UPC-housed administration systems to a Canadian RBCI Life & Health Platform.

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