Dublin, Ireland, April 25, 2014 FINEOS Corporation, a market leading provider of Group Life, Accident and Health claims management software, today announced that David Nicolai, Senior Vice President at FINEOS, made a presentation to the 58th Annual Canadian Reinsurance Conference on April 2nd 2014 at the Metro Toronto Convention Centre. The Conference Theme was: REflect. REwire. REsurge and David presented during a session entitled “Claims Management & Technology in 2020”.
David highlighted research conducted by SelectX regarding life and disability claims against the backdrop of today’s technology enabled world. He covered the technology available today that insurers are using to enhance the experience their customers receive and spoke about the technology trends that are in their infancy today that could become commonplace by 2020 and their impact on processing claims.
David referenced the historical under-investment in new technology for Claims Operations which threatens to widen the ever broadening service expectation gap but also talked of how, through better use of state-of-the-art technology, we could see a Rewiring and Resurging.
David’s session was moderated by Mark Foerster, Vice President, Group Operations & Claims, Munich Reinsurance Company Canada Branch (Life) and also featured Peter Maynard, Director, SelectX Ltd.
Commenting on the event, Michael Kelly, CEO, FINEOS Corporation said “With a clear interpretation of the recent findings from a major global claims technology survey and a review of the current capabilities of claims processing technology, David built for the audience a better understanding of the future requirements and business case necessary for ensuring the best technology is procured to support the Claims management function.”
He added, “FINEOS’ mission is to be at the forefront of the development of new, innovative and superior technology to enable our customers to provide the best care they can for the people they serve”.