We are delighted to sponsor this year’s TINtech conference which will take place tomorrow, Thursday 12 June, 2014 at the Grand Connaught Rooms. We will be on site throughout the day so please drop by our stand to see the latest updates to FINEOS Claims for the London Market.
During TINtech, Graham Newman, European Product Marketing Manager for FINEOS, will facilitate a discussion panel that will investigate the place technology and its role in claims transformation and see if the assembled executives can agree on what will be useful and will assist their decision making in the coming months and years.
Technology already plays a huge role in the delivery of claims service. This discussion will explore the challenges of moving to the next stage of claims transformation where organisations must leverage the strategic value of claims to improve customer experience, enhance retention and increase profitability.
Technology is not only contributing to and supporting the transformation we see about us in contemporary insurance it is often the driving force behind that transformation. Do we have it under control? Part of the challenge will be in harnessing technology to do what we want – while preventing it from intruding in ways that we believe will not lead to betterment – but also seeing what it can do – often in other industries or in personal life – that give us opportunity for innovation.
We will be exploring how to lever the strategic value of claims to:
- improve customer service,
- enhance retention
- and increase profitability.
Topics to be covered include:
- How will technology ease the tension between indemnity spend, efficiency and service in a tougher regulatory environment?
- Technology trends and the impact on claims service and operating models
- How do you maximise claims data to improve pricing, segmentation and customer experience?
The panel will consist of Rob Smale, Claims Director at Ageas, and Tore Dimmestol, Enterprise Geo Account Manager at Google.
If you would like any further information or would like to set up a meeting during the conference, please contact Victoria.Jamison@FINEOS.com. We look forward to seeing you there!
