In case you missed it, Adam Edwards, Product Consultant at FINEOS, recently gave a Webinar entitled “In a digital world, why do life insurers continue to drive customer claims?” The webinar recording is now available here.
In this presentation, Adam discussed how life insurers can optimise their claims process to deliver a true customer centric experience, including:
- Providing customers with opportunities to manage their own claims
- Delivering an experience that customers want and expect
- Transforming current processes including the use of new technology innovations such as artificial intelligence (AI), machine learning, neuro-linguistic programming (NLP), and chatbots.
If you have any questions or would like to get in touch, please contact info@FINEOS.com.