It used to be that claims management was not a high priority for the life insurance enterprise, as it was seen as a non-complex, one-off event. Regulation, legacy complexity and an increasingly demanding consumer hungry for a better service experience are forcing carriers to rethink how they deliver consistently on their claims promise across the enterprise. This new thinking places clients at the heart of the process, creating greater transparency for them as well as providing the carrier with richer claims information from which to fine-tune future propositions. Listen to his webinar recording from Celent and FINEOS which explores the changing landscape for life claims across the industry, both for Group and Individual, and the key trends being observed. Key topics covered include:
- The business drivers behind considering claims as a stand-alone component in Life
- Who this trend applies to most
- Opportunities and challenges
- How to apply the lessons learned and key solution considerations
- A brief introduction to FINEOS Claims for Life
Jamie Macgregor is global Senior Vice President for Celent’s insurance practice. Within Celent, Jamie has led the development of Celent’s innovation framework and has been a major contributor to shaping Celent’s global insurance agenda. Jamie’s research focuses on IT strategy and the technology challenges facing the life and pensions market, contributing to the debate around core systems replacement, BPO strategies, the impact of regulation, and, more recently, innovation management.
David Nicolai is a Senior Vice President at FINEOS with responsibility for the North American Life & Health Claims Practice. He has nearly 20 years of experience working with various reinsurers, insurers, and insurance software vendors in a variety of roles. Prior to joining FINEOS in 2006, he was a developer and later product manager at CSC before becoming Director of Sales at Sungard Insurance Systems. His insurance career began in 1994 at Duncanson & Holt Reinsurers and later Unum where he served in a variety of roles before becoming a manager for the organization’s long term care insurance unit.