Armed Forces Benefit Association (AFBA) / 5Star Life Insurance

In 2016, AFBA and 5Star Life Insurance selected FINEOS Claims to manage their enterprise life, supplemental and voluntary product claims.

FINEOS Claims will be used by AFBA and 5Star Life to manage the entire claims process, from initial notification through final claim payment.  The system will enable AFBA and 5Star to enhance the customer management experience for its valued insureds through improved communication, automation, personalization, and proactive claim management.  In addition, FINEOS Claims will increase AFBA and 5Star Life’s ability to grow while improving its reporting, product flexibility, payment accuracy, and overall auditability around the entire claims process.

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