Deliver Trustworthy, Differentiated Customer Experiences with a Unified, Digital Solution
FINEOS LISA utilizes the component-based capabilities of FINEOS AdminSuite to enable Australasian life insurers to offer a claims service with differing value propositions in line with specific customer needs.
LISA segments customers from the outset based on the information available and uses that to define the service model to apply to that customer. This enables insurers to provide claims services according to customer needs while remaining compliant. Further, it ensures trust and transparency to all stakeholders and efficient allocation of resources.
FINEOS LISA optimises the rich life insurance domain specific data model of FINEOS AdminSuite to ensure that compliance obligations are easily fulfilled including the Life Insurance Code of Practice, ongoing legislative requirements, customer outcomes, and regular regulator reports. FINEOS continuously invests in LISA to ensure that the most recent obligations are supported in a timely manner.
Key Features
- Cloud-based, digital channels to support the entire claims process
- Comprehensive search engine for real-time information sharing
- Robust APIs for easy integration with third parties, service providers, and vendors
- Extreme flexibility to segment customer information and configure claims assignments, case management, and service delivery follow-up
- Rule-based analytics and extensive reporting including user-configured triggers and heat maps for intuitive claims life-cycle management
- Feature-rich payment structures including detailed calculations with explanations, backdating, audit trails, multiple payment options, full history, multilingual, and multi-currency support
FINEOS LISA is supported by the FINEOS Platform which is purpose-built for the Life, Accident and Health industry to seamlessly support insurers, employers, and customers on their insurance journeys. It is deployed as an end-to-end core solution or as components for incremental transformation on secure, scalable SaaS cloud technology.
FINEOS Life Insurance Solutions Australasia (LISA) is a market solution that utilizes the component-based capabilities of FINEOS AdminSuite to enable Australian Life Insurers to offer a claims service with differing value propositions in line with specific customer needs.
Contact us for further information on how FINEOS can help meet your needs.
